Loan Processor Customer Service
Resume:
Clear Mortgage Capital l Irvine, CA.
Interviewed applicants to assess loan requirements before suggesting offers. Identified clients objectives and structure loans accordingly. Compared mortgage rate offers across 50+ lenders to obtain the best rate suitable for the client.
Originated, reviewed, processed, closed and administered customer loan proposals.
Prepared documents for customers, submitting and overseeing through each step of the loan process.
Submitted loan applications to underwriter for verification and recommendations. Ranked top 15 out of 50+ loan officers
Clear Mortgage Capital l Irvine, CA
Loan Processing Dept. Supervisor
Conducted pre-funding and funding activities for over 50 monthly applications. Worked with loan officers to ensure all processing staff meets required deadlines for loans within their pipeline
Provided training and consistent guidance to all processing and support staff on program guidelines
Set daily priorities for all processing team
Resolved conflicts and negotiated mutually beneficial agreements between parties. Successfully closed average of 35 loans per month. Assisted senior-level credit officers with complex loan applications. Ranked top 2 loan processor
PROFESSIONAL SUMMARY
EDUCATION
Miami Beach, FL
******.**@*****.***
University of California, Irvine
University of California, Irvine
Bachelors of Science, Business Admin
Bachelors of Science, Psychology
2015 - 2019
2015 - 2019
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WORK EXPERIENCE
Htet
M a u n g
M o r t g a g e L o a n P r o c e s s o r
Mortgage Loan Officer Oct 2020 - Sept 2022
Aug 2019-Oct 2020
July 2018 - June 2019
E-Mortgage Capital . Irvine, CA.
Loan Processor
Set up and completed loan submission packages
Handled conditions sent from underwriting departments. Maintained long-term relationships with customers to provide best- in-class customer service.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Reviewed financial statements and contacted institutions and customers to clarify details.
Coordinated closing process with attorneys, title companies and government clerks.
NMLS licensed mortgage professional with
extensive loan-processing experience and a
comprehensive knowledge of all loan programs
ranging from conventional, FHA, VA to Non-QMs.
Ranked top 2 as a loan processor and top 13 loan
officer out of 50+ agents at previous company.
Recognized consistently for performance
excellence and contributions to success in the
mortgage industry.
SKILLS
NMLS licensed
DRE licensed
Proficiency in Calyx Point
Loan Processing
Sales
Customer Sevice
Training and Development
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