Center Agent Front Desk

Tinchea Henderson

Lakeland, FL ***** 863-***-**** ****************@*****.***

Summary

Self-motivated Lead Customer Service Representative recognized for multitasking numerous requests to handle direct and escalated customer requirements. Excellent research, communication and problem-solving abilities. Driven to boost productivity with top-notch analytical and management abilities. Skills

Front Desk Operations

Organization and Time Management

Data Entry Software

De-escalation Techniques

Upbeat and Positive Personality

Efficient and Detail-Oriented

Calm and Professional Under Pressure

Transaction Processing

Experience

FRONT DEST RECEPTIONIST 04/2021 - 09/2022

Lakeland Regional Hospital - Lakeland, FL

Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. Received incoming calls and coordinated with staff to fulfill customer requests. Entered insurance, demographics and health history into patient database. Checked patients in and out for appointments and collected co-payments. CALL CENTER AGENT 07/2017 - 02/2021

Teledirect Communications - Jacksonville, FL

Explained key information regarding products and services to customers to encourage informed decision-making. Managed high-volume of inbound and outbound customer calls. Maintained strong call control and quickly worked through scripts to address problems. Managed customer expectations by clarifying needs, identifying options and recommending products and services. Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

LEAD CASHIER 03/2014 - 06/2017

Walmart - Jacksonville, FL

Assisted with training new cashiers and customer service team members to increase speed of onboarding. Processed payments promptly for customers to exceed productivity standards. Scanned, priced and bagged customer groceries quickly to keep lines moving. Made change on ash register, handling payments by cash, credit, debit and personal checks. Education and Training

Lakeland High School - Lakeland, FL High School Diploma

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