Data Entry Emergency Dispatcher

KEONA N. SIMMS

RUTHER GLEN, VA *****

804-***-**** **********@*****.***

OBJECTIVE

Dedicated public servant with 7 years of experience in performing law enforcement duties. Specializing in maintaining security to prevent disturbances while maintaining a thorough understanding of the laws, regulations and procedures within a criminal justice field. Currently, responsible for processing emergency calls and maintaining a safe work environment.

EXPERIENCE

City of Richmond Emergency Communications Dispatcher 6/2022- Present Richmond, VA

Implementing safety procedures essential to the safety of citizens.

Maintaining the use of multiple databases: CentraCom, Open Fox, RMS, Live Mum, Virginia Criminal Information Network, National Crime Information Center, etc., various systems such as Computer Aided Dispatch (CAD) system, intrado 9-1-1- telephone system, telecommunication systems, etc,

Multitasking while prioritizing calls within 10 seconds, monitoring screens, data entry, mapping, showing empathy and providing verbal aid to citizens in the midst of a crisis.

Dispatching and coordinating public safety responses ranging from routine to critical; monitoring multiple radio frequencies; relaying emergency and non-emergency information to public safety personnel in the field.

Rappahannock Regional Jail Correctional Officer 9/2014 - 6/2022 Stafford, VA

Performs law enforcement duties as assigned.

Intake specialist for inmates on work release.

Maintains security to prevent riots, disturbances, assaults and escapes.

Assists in investigations

Enforces rules and keep order within jails or prisons

Supervises activities of inmates.

Aids in rehabilitation and counseling of prisoners

Inspects facilities to ensure that they meet security and safety standards

Searches inmates for contraband items

Transports and escorts inmates within secured areas according to relevant laws, policies, and procedures.

Enforces rules and regulations governing facility security, inmate conduct, and inmate accountability.

Inventories inmates personal property and issues receipts.

Uses de-escalation skills to break up physical and verbal confrontations while maintaining order.

Provides emergency assistance as needed, including but not limited to CPR, first aid, and evacuation procedures.

Monitors inmate activities through an in depth surveillance system.

Creates inmate conduct reports daily.

Minnie-Land Academy Teacher 12/2011 – 9/2014 Richmond, VA

Partnered with parents and staff in the academic growth and development of infants to school age students.

Prepared educational material to help in the transition stages (ages 0-4)

Involved in team building to provide a better environment for all stakeholders.

Maintained a safe environment for students and staff while following company regulations and procedures.

Motherhood Maternity Customer service rep /Cashier 1/2006-12/2011 Spotsylvania, VA

Communicated effectively with customers about the products and the services provided by Motherhood Maternity.

Adhered to company procedures for opening and closing the store.

Accurately processed cash, check, & credit card transactions. As well as nightly deposits.

Created a safe and healthy environments for staff and customers.

Processed shipments, stocked and restocked items.

EDUCATION

Pamunkey Regional Academy 2014 - 2015 Hanover, VA

Stratford University 2012- 2014 Richmond, VA

Caroline High School 2001 - 2005 Milford, VA

CERTIFICATION

Emergency Dispatcher Certification

First Aid CPR

Officer Training Academy : Jail Basic 15-01

Firearm Certification: Concealed to Carry Permit

Limited Access Certification: Department of State Police

Substance Abuse Training

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