Customer Service Collection Representative
Resume:
Sharon N. McClain
Dallas, Texas 75216
469-***-**** ***********@*****.***
OBJECTIVE:
Seeking employment that embraces creative thinking, thereby empowering me to utilize my skills for the betterment of the organization with the best use of my dedication, determination, and resourcefulness.
SUMMARY OF QUALIFICATIONS
• Outstanding research and information management capabilities.
• Key eye for detail; well organized, skilled in setting priorities
• Remain calm and work well under demanding conditions
• Capable of quickly understanding how systems are used in order to provide efficient support.
EDUCATION:
V.T.I. Business Computer School
Certificate Graduation: November 1989
Skyline High School
High School diploma Graduation: June 1987
EXPERIENCE:
Senior Credit Collections Analyst:
iQor/ Capital One August 2017- January 2018
● Processed payments/ payment arrangements.
● Handled retention Calls.
● Discussed client’s card statement.
● Conduct account research and analysis.
● Prepare and maintain various reports.
● General Office duties.
● Perform all other duties as assigned by Manager.
100 daily calls inbound/outbound.
30 to 120 passed due.
Credit Card Account Resolution Specialist- Citi Bank March 2011- August 2016
● Processed payments/ payment arrangements.
● Collect on delinquent accounts.
● Provide excellent & considerate customer service.
● Accountable for reducing delinquency for assigned accounts.
● Research & resolution of customer disputes.
● Perform various administrative functions for assigned accounts, such as updating contact information.
100 daily calls inbound/outbound.
30 to 120 passed due.
CSR/Sales Representative
Time Warner Cable October 2003- December 2010
● Answered calls from existing and prospective customers.
● Assisted customers with technological issues.
● Account Acquisition & Retention.
● Discussed Clients bill statement.
● Sold video/internet cable package plans.
● Consistent top 10-performer.
Skills
100 calls daily inbound/outbound
Microsoft Office, Excel, AS400, Word, PowerPoint, Ten key
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