Customer Service Team Member

Patricia Crosby

********.*.******@*****.***

**** **** ***** *** *********, MD 21206 667-***-****

OBJECTIVE: Seeking to obtain a challenging Customer Service position that will fully utilize my experience and skills while allowing for growth.

SUMMARY OF QUALIFICATIONS

Background includes experience in customer service, hardworking and reliable; Flexible, excellent verbal and written communication skills, strong interpersonal skills, quick to learn new tasks; strong organizational skills, Featured on Comcast beltway insider for excellent customer service.

EXPERIENCE

Customer Experience Associate 2 (Repair)

§ Troubleshoots phone, internet, and cable in inbound call center setting.

§ Meet or exceed all monthly goals (Sales goals, wrap and hold, and transfer rate)

§ assists with bill explanation

§ Provides excellent customer service and drives sales

§ Handles high call volume with efficiency and accuracy

Team Member

§ Cashier, provided excellent fast customer service

§ Built relationships with guests

§ Prepared food orders

§ Cleaned and sanitized stations

Paraprofessional

§ 1:1 in classroom with students with disabilities

§ assisted in feeding students, changing students

§ assisted students with daily classroom activities

Barista/Hostess

§ Made espresso drinks in fast paced environment

§ Sat guests, Answered telephone, transferred to correct party or took messages.

§ maintained front of house / made sure restrooms were clean

§ cleaned and set up tables

Team Member/ Cashier

§ Operated cash register and handled all transactions

§ Ensure each customer receives outstanding service

§ Execute the daily operational, day-to-day goals and priorities assigned by store management

§ Assisted with inventory and restocked shelves

§ Maintained a clean work environment

EMPLOYMENT

2016-PRESENT COMCAST Customer experience associate Baltimore, MD

2015-2016 SHAKE SHACK Team Member New York, NY

2014-2015 RCM TECHNOLOGIES Paraprofessional New York, NY

2013-2014 MAISON KAYSER Barista/Hostess New York, NY

2010- 2013 TOYS R US Sales Team Member Bronx, NY

EDUCATION

The University of the State of New York New York, NY

Earned General Equivalence Diploma

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