Customer Support Order Selector
Resume:
Willie James Duncan
Manufacturing Supervisor
Lancaster, SC 29720
**********@*****.***
Preventive Maintenance Technician
GITI Tire USA Ltd - Richburg, SC June 2020 to Present
• Performed mold PM based on priority
• Assisted with job planning related to tooling projects
• Worked with Tire Molding Department to schedule PM’s and avoid scheduling/production conflicts • Participated in Continuous Improvement events
• Kept work area clean and orderly
• Suggested and Implemented improvements in departmental efficiency, quality, and safety
• Retrieved molds from storage and prepare for molding per the molding schedule
Collections Agent Supervisor
Iqor February 2016 to January 2021
(Worked at Footprint LLC at the same time)
Collected payments on past due bills. Created a list of people who have not made payments and organized a list according to severity of delinquency. I also located customers using credit bureau information, background checks, loan documents, and other paperwork or database.
Spray Technician Supervisor
Footprint LLC - Richburg, SC January 2017 to May 2020
(Worked at Absolute Financial Services at the same time)
Responsible for management of staff, management of production and quality targets and to ensure the smooth running of the production processes · Responsibility for the quality and product that is produced within the shift in line with the company’s quality systems, processes and procedures · Manage, develop and motivate direct reporting staff · Monitor, measure and report on production related process performance, general issues · To ensure good communication is given either verbally or written to all members of staff · To ensure that Health and Safety rules and regulations are adhered to during the shift and all matters relating to this are dealt with using the resources within the company in line with the companies Health and Safety policy · Problem solving and troubling shooting skills are used to ensure that all team members can identify root causes and take fast effective action to resolve the problems in hand · To work closely with other Shift Supervisors to ensure production handovers are effective communications tools · To ensure that the training skills are met for current and future demands of the
shift · To have an active role in the company’s continuous improvement plan to achieve plans for future growth within the company · Maintain housekeeping standards to ensure a clean and safe workplace · Used Net-suite and Oracle ERP products for production planning and inventory management.
Shipping Clerk Warehouse Management
Compact Power Services - Fort Mill, SC June 2015 to February 2016
Prepared bills of lading; checked items to be shipped against work orders to ascertain that quantities, destination, and routing are correct. Traced lost shipments and/or customer claims of lost shipments; initiated proof of delivery documents. I also maintained department database, prepared routine reports, and filed shipping/receiving records. I was responsible for preparing shipments for postal or commercial conveyance and determined the most economical and efficient shipping method; selected appropriate shipping container; packs items to ensure safe delivery. Used SYSPRO ERP system for inventory management.
Test Technician
Transaxle Manufacturing America - Rock Hill, SC September 2010 to June 2015
Worked at the end of an assembly line that manufactured John Deere transmissions and axles. As a test technician I perform task such as connecting hoses, belts, and electrical connectors to run diagnostic test checking for leaks, rpm ratio, and gear timings.
• Repaired or replaced broken or malfunctioning components of machinery or equipment.
• Disassembled machinery or equipment to remove parts and make repairs.
• Observed and tested the operation of machinery or equipment to diagnose malfunctions, using voltmeters or other testing devices.
• Reassembled equipment after completion of inspections, testing, or repairs.
Order Selector
Walmart Distribution - Pageland, SC June 2007 to July 2010
Accomplishments
Responsible for safely, accurately and efficiently selecting, stacking and wrapping product, within establishment guidelines for shipment to stores. I ensured that finished pallets were positioned in the proper loading area and that records of outed product and daily production are maintained. Responsibilities include:
• Reading labels to identify slot location, product description and quantity required for each order.
• Pull correct quantities of designated full-case or open-case product from the slot location and lift onto a pallet or cart or into a tote.
• Transport selected product to designated dock area using power equipment.
• CONTINUALLY meet assigned production standards.
• Maintain a quality of work that limits mispicks, shorts and damages.
Batch Operator Supervisor
Leiner Health Products - Fort Mill, SC October 2003 to May 2007
Accomplishments
Manufactured herbal nutritional supplements, minerals, vitamins and over-the-counter drugs. I was responsible for coating Ibuprofen, GLUCOSAMINE, and a variety of other tablets
The coating process was usually a batch driven task consisting of the following phases: • Batch identification and RECIPE selection (film or sugar coating)
• Loading/Dispensing (accurate dosing of all required raw materials)
• Warming
• Spraying APPLICATION and rolling are carried out simultaneously) • Drying, Cooling, and Unloading
Education
Certificate in MCSA, CompTIA A+, CompTIA Network +,CCENT,
PC Age Career Institute - Edison, NJ
2014 to 2015
Associate's degree in Business Management
Western International University
January 2009 to May 2012
DIPLOMA in Lancaster High
Buford HighSchool - Buford, SC
1996!to 1999
CERTIFICATE in Customer Support
York TECHNICAL COLLEGE - Rock Hill, SC
January 2007 to April 2008
Skills
• Lean Manufacturing • Manufacturing
• Quality Management • Quality Systems
• Transmissions
• Quality Assurance
• Quality Audits
• Supervising experience • Warehouse experience • Forklift
• Warehouse management • Network Administration • Operating Systems
• LAN
• Help Desk
• Computer Networking
• Manufacturing
• ERP systems
• Oracle
• Microsoft Dynamics GP
• Operations management • Microsoft Windows
• VMWare
• WAN
• DNS
• Microsoft Windows Server • Active Directory
• Technical Support
• Troubleshooting
• TCP/IP
• Linux
• VPN
• DHCP
• VoIP
• Disaster Recovery
Certifications and Licenses
MCTS: Windows 7, Configuration
Present
CompTIA A+
Present
CCENT
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