Mail Carrier Service Representative

Stephanie Laws

Detail-Oriented with Excellent Customer Service Skills

Jacksonville, FL 32225

*******@*****.***

+1-904-***-****

Authorized to work in the US for any employer

Work Experience

Mail Carrier

United States Postal Service - Jacksonville, FL

May 2022 to Present

Carry and deliver mail

Manager

Detail Masters - Jacksonville, FL

December 2015 to Present

Take and process payments schedule appointments

Cashier/Customer Service

Corner Bakery Cafe - Jacksonville, FL

December 2015 to December 2016

Answer phone calls, take order and payments.

Telephone Sales Representative (TSR)

DialAmerica - Jacksonville, FL

November 2015 to April 2016

Renew account subscriptions, answer any questions or concerns. Give detailed explanation of any new product.

Customer Service Representative

RCI SYSTEMS, INC. - Orlando, FL

July 2012 to May 2014

Responsibilities

Make phone calls and offer new promotions and point redeems. Also book and confirm cruises and hotel stays.

Education

Associate's in MEDICAL ADMINISTRATIVE ASSISTANT

Herzing University-Madison - Orlando, FL

2014 to 2016

High school or equivalent in Diploma

Freedom High School - Tampa, FL

2004 to 2007

Skills

• Microsoft excel (7 years)

• MIcrosoft word (7 years)

• Quickbooks (2 years)

• Call Center

• Customer Service

• Customer Care

• CSR

• Telemarketing

• Payroll

• Inventory Control

• Medical Terminology

• Cold Calling

• Sales

• Administrative Experience

• Microsoft Outlook

• Bookkeeping

• Phone Etiquette

• Upselling

Assessments

Customer service — Familiar

April 2022

Identifying and resolving common customer issues

Full results: Familiar

Customer focus & orientation — Proficient

April 2022

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

As an experienced Customer service representative, I have the ability to make great judgements and descions. I am a quick learner and a great problem solver. I also have great references if needed.

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