Customer Service Representative

SONIA CAROLINA GARCIA DE CASTANEDA

**** **** ** *** ***** TEXAS 75068

Telephone: 214-***-**** *************@*****.***

OBJECTIVE:

Customer service representative (bilingual) with experience and good listening skills, looking for a position where to provided great customer experience and the opportunity to growth. Always willing to learn new skills.

WORK EXPERIENCE:

Customer Service Associate (Bilingual)

Place: Mr. Cooper Group Dallas, Texas.

September 2020 – Present

Inbound calls to provided customer with information on their accounts

Follow procedures for collections and retention on delinquents accounts

Assist and resolve customer inquiries as to provided available resolutions to delinquent accounts.

Outbound calls to follow up with customer.

Active listening skills to provided de best customer experience.

Customer Service Representative (Call Center)

Place: Credit Protection Association. Dallas, Texas.

August 2019 – March 2020

Direct costumer interaction.

Investigate and researches escalated customer service inquiries.

Problem solving.

Manage customer inquiries and complaints.

Manage a high volume of Inbound calls.

Customer Service and Sales Representative

Place: La Familia Insurance. Dallas, Texas

JUL 2019 – AUGUST 2019.

Direct costumer interaction to promote products and services.

Sales representatives.

Investigate and researches escalated customer service inquiries.

Problem solving.

Achieve goals of sales.

Data entry.

Customer Service and Sales Representative

Place: Blue Label Concepts. Dallas, Texas

May 2019 – July 2019

Direct costumer interaction to promote products and services.

Participate in daily training and campaign meetings.

Direct marketing Face to Face.

Investigate and researches escalated customer service inquiries.

Problem solving.

Achieve goals of sales and marketing training.

EDUCATION

Bachelor Degree

Universidad Bicentenaria de Aragua (2003-2009) Degree in Social Comunication Mention: Journalism.

SKILLS:

High level of motivation.

Speak, write English and Spanish

Ability to work under pressure.

Solving problem.

Work effectively with coworkers and staff at all levels of management.

Fast learner.

Always willing to learn more.

Contact this candidate