Customer Service Worker

RONALD M GALLAGHER

Canton, GA *****

678-***-**** - ***********@*****.***

PROFESSIONAL SUMMARY

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. WORK HISTORY

08/2022 to Current Retired From Working

Retired From Working – Canton, Georgia

01/2013 to 08/2022 Claims Supervisor

Walmart – Marietta, Georgia

Monitored team performance, enforcing compliance with corporate claims processes and procedures.

Built talented teams of 3 claims administrators dedicated to timely and compliant resolutions.

Cultivated productive relationships with stakeholders, facilitating claims lifecycle. Negotiated disputed bills or invoices totaling up to $10,689, achieving successful resolution.

Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times. Determined proper course of action for claims processing. Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

Documented and communicated timely claims information while supporting accurate outcomes.

Manage up to 2 calls and up to 5 scheduled appointments daily to gather information to initiate claims process.

Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter. Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities. Recruited, interviewed, hired and trained 12 employees and implemented mentoring program to promote positive feedback and engagement. 08/2003 to 12/2012 Assistant Manager

Walmart – Marietta, Georgia

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Monitored security and handled incidents calmly.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Mentored sales team in applying effective sales techniques and delivering top-notch customer service.

Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals. Exceeded sales goals by 150% and accomplished business objectives by inspiring staff and promoting target products.

Planned team-building exercises to increase employee performance and job satisfaction.

Increased sales by driving operational efficiencies and building excellent customer rapport.

SKILLS

Intuit QuickBooks

Adobe Systems Adobe Acrobat

Microsoft Office

Apple macOS

Focus and Follow-Through

Records Organization and

Management

Business Leadership

Microsoft Windows

Administrative Management

Microsoft Excel

Cost Management

Management Team-Building

Hiring and Onboarding

Microsoft Internet Explorer

Customer Service

Program Development

EDUCATION

06/1968 High School Diploma

Augsburg American High School - Germany

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