Customer Service Support

Michelle Farrelly ***********@*****.***

Danbury, CT 06810 203-***-****

Authorized to work in the US for any employer

Work Experience:

Personal Care Assistant/Caregiver

Private Duty Case in Home - Danbury, CT

March 2019 to Present

Personal care including, but not limited to feeding, dressing, cooking, and cleaning

Running errands when necessary

Performing light physical therapy

Homemaker/Caregiver

Premium Home Aids and Companions Services - Middlebury, CT

March 2017 to Present

Perform vital tasks to help senior maintain moderate independence

Communicate progress to case managers

Calculate monthly reports to show improvement or document regression

Marketing/ Customer Service Specialist

US Marketing LTD - New Fairfield, CT

February 2016 to March 2017

Call to obtain leads for salespeople

Field incoming calls and direct them to the correct department

Update and maintain the most up to date records on possible leads

General customer support

Cashier

Price Rite - Danbury, CT

August 2015 to February 2016

Ring out customers and bag items

Helped locate items for customer on the floor

Restocked lanes when necessary

Provided excellent customer service and support

Assisted in inventory counts

Home health aide

Independent Living Solutions - Waterbury, CT

March 2008 to December 2012

Helped those with acquired brain injuries

Helped improve everyday motor skills

Monitored progress and set new goals based upon metrics

Marketing and Customer Service

Homecraft Ind - Newington, CT

May 2000 to August 2005

Led a room of 50 telemarketers for a window, door and, siding company

Confirmed the leads as well as setting up leads myself with both new and past customers.

Supervised new employees and trained them on current protocol

Education

High school or equivalent

New Britain High School - New Britain, CT

September 1987 to June 1991

Certifications and Licenses

Certified Home Health Aide for acquired brain injury

Driver’s License Home Health Aide

Additional Information

I am a very experienced PCA/HHA and am certified to work with those with ABI. I also am experienced and work well in inside sales.

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