IT Management

JOHN JAMES GALWAY, CDP, MCSE

***** **** ***. *** *******, TX 78260 210-***-**** (h) 210-***-**** (c)

adtl5o@r.postjobfree.com

SUMMARY OF EXPERIENCE

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With 20 years in the Air Force and 38 years in the computer industry under my belt I am able to adapt to new environments and situations with ease. Owning a computer business has fostered the ability to get along with all types of people and ensured being a master of time management. Working well under pressure, the ability to make tough decisions, technical competence, and a sense of humor mean that bringing my strong educational & experiential background to your organization will quickly enhance productivity.

EDUCATION/CERTIFICATIONS

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Roosevelt University Honolulu, HI 1989 M.S. Information Systems

Chaminade University Honolulu, HI 1979 B.A. Computer Science

Oliver Wendell Holmes HS San Antonio, TX 1968 Diploma

Microsoft Certified Systems Engineer (MCSE) 1999 Microsoft Corp. #1103559

Certificate of Data Processing (CDP) 1982 Institute for Certification of Computer Professionals #790265

Certified Citrix Administrator (CCA) 2005

FCC Advanced Class Amateur Radio License: KH6JTE

SELECTED ACCOMPLISHMENTS

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Created a VB.NET application used by other members of the helpdesk that streamlined utilities and procedures. Result: Actions that once took several minutes to accomplish are now being done in seconds.

Contracted to create Processes & Procedures for Banking institutions to be Y2K certified by the Federal Reserve. Result: all were in compliance 4 months ahead of due date.

Created Virtual Private Network so those outside of corporate network could connect & work offsite. Results: increased accessibility, allowed tele commuting, saved money by consolidating data access, standardized programs.

Initiated/Implemented Citrx farms. Results: Largest farm is still operational and serving over 6 servers and 150 users.

Managed two data centers for Air Force. Added capacity for addition mainframes, improved up time rates.

Generated centralized document at each company to map out network topology. Results; lists all servers & their purposes, included Disaster Recovery plan, enabled Network Administrator to quickly & efficiently trace locations of problems.

Turned around Tactical Air Warfare Center Communication Data Center scheduled to lose certification due to unauthorized downtime & errors in addressing both classified & unclassified message traffic. Results; negotiated 3 month waiver, site achieved better than 99.9% “up rate” for 2 years in a row, outgoing & incoming traffic were both up with less than 1% error rates.

Changed out 6000 Check Scanners & Printers across Texas with single units. Results: checks handled only once, printer speed increased, required less space, new equipment was less labor intensive & easier to load, over 9 months scheduled & enhanced safety for installers, saved time.

Initiated/Implemented plan to utilize existing unused cable creating classified network for an entire Command. Results: Project completed for $6.5M instead of original estimate of $13M.

Solved mini-computer repair issue requiring 6-hour dismantling process plus sending off for refurbishing. Results: time involved reduced to hours from days, savings of multiple hundreds of dollars per computer, process adopted Air Force wide and then DOD wide.

Established MicroComputer Support Group to support small-medium businesses with network solutions. Results: viable enterprise for 8 years, sold to my accountant, realized a profit.

PROFESSIONAL WORK EXPERIENCE

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Morgan Stanley Smith Barney Lead Senior Tech San Antonio, TX Sep 09-Present

Responsible for 600 servers that run Windows 2000. These servers are used as Domain Controllers, Print Servers, File Servers.

Support 40,000 users around the world in a Level 2-3 helpdesk.

Support Outlook, MS office application, proprietary software, SQL support, printers and workstation configurations.

Write SQL queries, modify stored procedures and triggers to repair customer problems in their databases.

Telephone Support. Install, move, and troubleshoot telephone issues within the organization.

Promoted from Senior Tech to Lead Senior Tech after 3 months.

Environments: Windows 2000, XP, Vista, SQL 2000, Active Directory, Disaster Recovery, MS Office, .Net Applications Development

Custom Insurance Solutions

Technical Support Manager/ Systems Administrator San Antonio, TX Aug 07- Apr 09

Responsible for 10 servers that run Windows 2000 and 2003. These servers are used as Domain Controllers, Print Servers, File Servers, VPN server, and Citrix farm.

Symantec AV Administrator. Administrator for anti-virus (AV) for all clients and servers within the organization.

Write SQL queries, modify stored procedures and triggers to repair customer problems in their databases.

Telephone Support. Install, move, and troubleshoot telephone issues within the organization.

Use Crystal Reports to build ad hoc reports for clients.

Manage an office that supports a software solution aimed specifically at the Managed General Agency (MGA) insurance industry. Office takes care of 100 to 150 trouble calls per week.

Manage 7 people in level 2 and level 3 help desk.

Environments: Windows 2000, 2003, XP, Vista, SQL 2000, 2005, Active Directory, Group Policies, Windows System Update Service (WSUS), Symantec System Center AV, HP Tape Backup System, Disaster Recovery, Crystal Reports, Cisco VPNs, Microsoft VPN, Cisco Managed Switches, VLANs, Sharepoint support, MS Office, VMware.

Contracted to Abacus SG

System Administrator San Antonio, TX Jan 07 – Aug 07

Backup systems administrator. Responsible for backing up data for 40 servers on a daily basis using Veritas NetBackup. Analyze and document procedures for peak performance and reliability of data stored.

Windows Support Update Service (WSUS) administrator. Responsible for maintaining 40 servers at latest patch levels. Also update patches for applications not covered by WSUS such as Adobe, and Java.

Windows Event Archive. Merge and analyze event logs from 40 systems into a central repository and maintain them for 1 year.

Symantec AV Administrator. Administrator for AV for all client and server within the organization.

Telephone Support. Install, move, and troubleshoot telephone issues within the organization.

Environments: Windows 2000, 2003, XP, Vista, SQL 2000, 2005, HP tape library system, Vertitas Backup software, Clustering, Failover Active/Passive servers, Disaster Recovery, MS Office, VMware.

Contracted to TekSystems Inc.

System Administrator San Antonio, TX Sep 06 – Sep 06

Environments: Windows 2000, 2005, Exchange 5.5, 2000.

Contracted to STG Inc.

System Administrator San Antonio, TX Sept 05 - Dec. 05

Environments: Windows 2000, 2003, Exchange 5.5, 2003, SQL 2000, 2005, Active Directory, Clustering, Active / Passive failover, HP Omniback backup system, Windows System Update Service (WSUS), Kixtart, MS Office.

Contracted to Tower Life Ins.

System Administrator San Antonio, TX May 05 – Sep 05

Environments: Windows 2000, 2003, XP, Exchange 2000, Active Directory, Backup Systems, Samba, HP Virtual Array, Cluster Technology, SQL cluster, Passive / Active failover systems, MS Office.

Ranger American

Consultant San Antonio TX Aug 04 - May 05

Environments: Windows 2000, 2003, Active Directory, Disaster Recovery, VPNs, Citrix, SAN Technology, MS Project, MS Office.

GoBBLiNS, Inc.

Sr. Network Engineer, System Administrator San Antonio TX April 01 - Aug. 04

Environments: Windows 2000, XP, 95, 98, SQL 2000, Backup systems, MS Office,

Command Technologies, Inc.

Sr. Network Engineer, Team Leader San Antonio, TX Mar 2000 - Mar. 2001

MicroComputer Support Group, Inc.

Owner Albuquerque, NM 1991-1999

United States Air Force Airman to Captain Multiple Sites 1971-1991

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