Customer Service Network Engineer

JANARDAN GAJERA

+1-408-***-**** ********.******@*****.***

PROFESSIONAL SUMMARY

• Around 5 years of experience in network design, implementation, and support. Routing, switching, firewall technologies, system design, implementation and troubleshooting of complex network systems.

• Provided deep application-aware network visibility and granular performance analytics that empower network administrators to rapidly isolate and remediate problems and improve the user experience using Cisco Prime

• Extensive knowledge with VLAN’s, Trunking, RSTP, SNMP, Ether Channels, HSRP, Port Security, ACL’s, QoS, Traffic Policing, Shaping, EIGRP, OSPF, NAT, PAT, Inspections, VPN’s, DHCP, Wireshark etc.

• Expertise in configuring and troubleshooting of Palo Alto, Juniper NetScreen & SRX Firewalls and their implementation Experience in site-to-site and remote access VPN solutions.

• Has expertise to work in Cisco/Checkpoint/Juniper/F5/Riverbed Products.

• Implemented multiple Cisco Nexus based Data-Center environments, as well as 6500/4500/3750 series switches, 7200/3900/2900/1900 series router. Multiple data center migrations and transformation projects, with great expertise on Wireshark.

• Extensive experience in configuring and troubleshooting of protocols RIP v1/v2, EIGRP, OSPF, BGP and MPLS.

• Configuration of Cisco wireless technology including Wireless LAN Control (WLC).

• In-depth knowledge and hands-on experience in ISP Routing Policies, Network Architecture, IP Sub netting, VLSM, TCP/IP, NAT, DHCP, DNS, FT1 / T1 / FT3 / T3 SONET POS OCX / GigE circuits, Firewalls.

• Extensive experience in designing and configuring of OSPF, BGP on Juniper Routers and SRX Firewalls.

• Trained with Riverbed Advanced WAN Optimization.

• Cisco Identity Services Engine (ISE) to simplify identity management across diverse devices and applications.

• Extensive experience in dealing with Vendors for MPLS/DSL installations.

• Troubleshooting complex datacenter environment, resolved many critical Severity 1 incidents.

• Designed & Implemented DMZ solutions for data center environment, build checkpoint firewall policies for the same

• Adept knowledge in preparing technical documentation and presentations using Microsoft Visio/ Office. TECHNICAL SKILLS

Routers: Routers (1700, 1800, 2500, 2600, 3200, 3600, 3700, 3800, and 7200), Cisco ASR

(1000 & 9000 Series)

Switches: Cisco L2 & L3 Switches (2900, 3560, 4500, 5000 & 6500), Cisco Nexus(7K, 5K, 2K & 1K), Cisco Catalyst switches (6500, 4900, 3750, 3500, 4500, 2900 series), ASA, PIX, FWSM, Netscreen

JUNIPER Platforms SRX, MX, EX Series Routers and Switches LAN Technologies: Ethernet, Fast Ethernet, Gigabit Ethernet, & 10 Gigabit Ethernet, Port- channel, VLANS, VTP, STP, RSTP, 802.1Q

WAN Technologies: Frame Relay, ATM, ISDN, PPP, HDLC, MPLS, leased lines & exposure to PPP, DS1, DS3, OC3, T1 / T3 & SONET, Riverbed Steelhead

Firewalls: Firewalls/VPNs ASA, PIX, Cisco VPN 3000 Series Concentrator OS products/Services: DNS, DHCP, Windows (2000/2003, XP), UNIX, LINUX, Microsoft SQL Server 2000 and 2005, VMware.

Protocols/Services: Routing Protocols (RIP v1 & v2, IGRP, OSPF, EIGRP, BGP), QoS, HSRP, VRRP, TCP/IP, load balancer, Proxy servers, IPSec, MPLS, PPP, VoIP, SIP, H.323 Network Management Tools: Wireshark, Netflow Analyzer, HP OpenView, Cisco Works, Ethereal, OPNET, Solarwinds, Cisco ISE

Security Server Protocols: TACACS+, RADIUS

EDUCATION

Masters in IT Management, 02/2018-08/2019

Campbellsville University

Masters in Computer Science, 01/2015 – 12/2016

Northwestern Polytechnic University

Bachelors in Instrumentation and Conroller(VOC) 07/2010 - 06/2014 Sardar Patel University

PROFESSIONAL EXPERIENCE

Zayo Group, Tulsa,OK May 2019-Present

Network Enginner – II

Primarily responsible for the surveillance and repair of a large global Ethernet and IP network consisting of routers and switches from a variety of vendors with Juniper/Cisco being the most widely deployed technology. Management Team in monitoring and managing the ticket queues and assisting technicians as needed. Assist with escalations, IP Parent Cases, inter-team and inter-departmental communications associated with service restoration activities. Participate in assisting with the enforcement of process guidelines, troubleshooting procedures and order documentation by the technicians on their shift. Working with Juniper or Cisco routing equipment and be knowledgeable on common Ethernet and IP protocols to include BGP, MPLS, and Spanning Tree. Demonstrated customer service experience and an effective communicator to interact with customers both verbally and in writing to troubleshoot and resolve service issues. Responsibilities:

• Juniper and/or Cisco router, switches, Ciena, Accedian, ALU- Nokia routers experience.

• Monitor, troubleshoot, and repair Ethernet and IP equipment and associated protocols to include BGP, MPLS, Spanning Tree, and others.

• Effectively communicate with customers, other communications providers and Zayo Bandwidth employees & organizations to quickly isolate and resolve network and customer issues.

• Document work efforts and troubleshooting status in trouble ticketing system, and perform maintenance/repair activities

• Interact with customers to provide a high level of customer satisfaction (High visibility customer: Walmart, Apple, T- Mobile, Lumen, TSA – customers, etc.)

• Providing support to the Zayo Global NOC- 24/7/365

• Work well as a part of a team as well as be able to perform as an individual with minimal supervision

• Ensure that all customer issues on scheduled shift are handled in a timeline manner, escalating to upper management as necessary.

• Perform special projects and other duties as assigned

• Excellent communication skills, both verbal and written

• Great customer service skills

• Effective problem solving and interpersonal skills

• Basic knowledge of Microsoft Word, Excel, and Visio

• Experience with trouble ticketing and circuit inventory software

• Knowledge of the following Transmission and TCP/IP standard telecommunication practices and technologies:

• Ethernet Switching

• IP Routing

• BGP

• MPLS

• Spanning Tree

• Dense Wave Division Multiplexing (DWDM)

• Domain Name Servers (DMS)

• RFC2544 Ethernet Testing

• Supporting the large worldwide enterprise customers with highly satisfied T-shoot skills.

• Actively working on Salesforce tool on Classic and New Lightning format.

• Working on Solar winds tool to troubleshoot and fix network performance issues and downtime.

• Need to keep monitor the CACTI tool to check the BB networks which are connected to the our MPLS network in all over the world.

• Actively working with vendors and partner provider and escalating with them every an hour for outage resolutions.

• Taking initiative steps for high visibilities customer (TAP-10) behalf of the upper management and it always turned into the positive approach.

• Always updating the customer an every hour from the ticket assigned to making sure we don’t disturbs customer’s SLA.

• In day to day activities needs to work with customer and change/updates the routers configurations to determine and resolve the issue permanently.

Masonite . Tampa, FL May 2018-May 2019

Senior Network Engineer

Responsibilities:

• Working with data center deployment group for data center refresh project.

• Deployment of Cisco 4900, 3750, 2960 switches, along with Cisco ASR 1K, 6509s (Sup 720)

• Configuration of routing protocols OSPF, BGP and policy based routing.

• Providing support for the Layer 2 and Layer 3 devices in the Network.

• Perform IOS upgrades in Cisco Routers and Switches.

• Assign & allow IP address and create object in firewall so customer can access the URL

• Worked with ASA firewalls (5585,5510,5515,5545) and troubleshoot depend on the issue

• Worked with ticketing tool(Footprint), resolving the day to day issues

• Configured the interfaces and assign IPs on firewalls

• Configured firewalls such as NAT, PAT, interfaces, failover to paired devices

• Replace the new firewall in production on selected schedule time (change window)

• Upgrade the firewall IOS image and ASDM as per requirement

• Worked with create VPN tunnel for Google cloud network

• Worked with ACS server and troubleshoot as per requirement, Configured cisco firepower 2100

• Design and Implementation of OSPF Areas for reliable Access Distribution and for Core IP Routing.

• Redistribution of routing protocols - OSPF to BGP and BGP to OSPF.

• Network Migration from Layer2 to Layer3 at access level.

• Implementation and configuration of VPN Tunnels.

• Implementing, monitoring, troubleshooting and convergence in Frame-Mode MPLS in the core.

• Load Balancing usingF5 Networks Big IP.

• Good knowledge on maintenance of Big-IP F5 load balancing solution across multiple datacenters.

• Designed and implemented security systems including various Cisco IOS ACLs, Context-Based Access Control, PIX Firewall (PIX 506, 515), Network Intrusion Detection Systems, AAA Cisco Secure Access Control Server

(Radius/TACACS+)

• Planned, configured and operated IPSec VPNs.

• Created security policy according to user's requirement in Cisco ASA 5580 firewall using CLI &GUI.

• Configured HSRP and VLAN trunking 802.1Q, VLAN routing on catalyst 6500 switches.

• Configured BPDU Guard, port-fast, uplink fast and other spanning tree features.

• Study single point failures and design WAN structure in such a way that there are no failures in network in case of any device or link failure.

Synnex Corporation – Hyve Solution Feb 2017-March 2018 Network Test Engineer

Fremont, CA

Responsibilities:

• Develop, implement, and maintain test process instructions (TPI) for production.

• Train production employees on test processes.

• Troubleshoot and perform root-cause analysis.

• Prepare complex test and diagnostic programs.

• Coding on test scripts.

• High-end server configurations.

• Develop overall integration & test strategy and schedule test plans & scripts.

• • Design test fixtures and equipment.

• • Complete specifications and procedures for new products.

• • May be responsible for setting parameters and testing customer samples.

• • Perform troubleshooting and root-cause analysis.

• • Install hardware into racks and label/run cables.

• • Build system to drawing package including loading applications and operating system.

• • Review test equipment and capacity.

Contact this candidate