Service Representative Customer
Resume:
Samiya Coley
Customer Service Representative
EXPERIENCE
Bluecrew, Chicago, IL — Customer Service Representative
June 2022-November 2022
Directly assisting customers via chat or email.
Attentively listen to customers' issues and provide customers with the best solution that will leave them happy with my service.
Escalate unresolved issues to the correct department so that the problem could be properly handled.
Answer questions and solve any emerging problems that users might face with accuracy and efficiency.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Meet personal/customer service team sales targets and call handling quotas
Keep records of customer interactions, process customer accounts and file documents
FedEx, Champaign Il — Customer Service Representative
October 2017 - March 2020
Provide an outstanding service through our voice, chat and email.
Troubleshoot problems and provide solutions.
Update customers with shipping and delivery information.
Confidently troubleshoot and investigate problems If enough information wasn’t provided.
Manage large amounts of incoming phone calls.
Follow up phone calls to ensure satisfaction with resolution.
Communicate with customers over phone, email, and chat platforms.
Meet productivity and quality goals to achieve KPIs and deliver excellent customer experiences.
Utilize computer systems to research and record information.
Urban Outfitters, Champaign Il -Sales Associate
May 2018-September 2018
Create an engaging and pleasant shopping experience for our customers.
Interact with customers to provide them with positive feedback and product recommendations.
Greet customers upon entry into the establishment.
Reorganize and neatly stock shelves with merchandise
Perform transactions
Issue refunds, merchandise exchanges, and price adjustments incompliance with company policies
Complete paperwork associated with merchandise, price adjustments, customer returns, and cash register operations.
Answer incoming calls and assist customers with questions.
Train new associates on store policies
EDUCATION
Parkland College, Urbana, IL — Associate in Liberal Arts and Sciences
August 2019 - May 2021
Gary Comer College prep, Chicago— HS Diploma
August 2012 - June 2016
************@*****.***
SKILLS
Customer Service
Time management
Computer literacy
Problem solving
Persuasive speaking skills
Empathy
Adaptability
Written and verbal communication skills
Able to use positive language
Effective listening
Patience
Team work
Knowledgeable in Microsoft Office
Critical Thinking
Sales and Marketing
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