Installation Technician

Claude Alemi

**** *** ********* *** *** *** Takoma Park, MD 20912 202-***-**** ***************@*****.***

Objective:

To obtain a position that will expand my knowledge and offer an opportunity for growth.

Experience:

2022 Broadband Technician/Contractor RCN Astound Washington, DC

oInstall, service, disconnect, change or reconnect telephone, cable modem equipment, and CATV lines serving customer residences.

oEnsure all work is completed in accordance with all applicable company procedures.

oProvide customer assistance, education and information on services, customer equipment and products.

oTake appropriate action to expedite workflow to consistently meet customer appointments and company commitments.

oMaintain regular communication throughout shift with the dispatch office and appropriate supervisors following established policies and procedures.

oMaintain and operate vehicle in accordance with company policy and procedures.

oIssue, receive, maintain and be accountable for an approved level of inventory stock and equipment.

2019 – 2022 Cable Installation Technician/Contractor Xfinity Lanham, MD

oUse 360 technician App to review and manage daily job specs. Contact customer to confirm ETA.

oUpdate meter scan, installing cable, high-speed internet and digital telephone installations for residential customers. Troubleshooting, repair or replacing customer equipment. Provide customers with information on services and products.

oCommunicate with dispatch to report issues.

oCommercial installation; post wiring, testing signal levels, and cleaning feeders. Update tap, book underground construction, install outlet.

oAble to carry ladder, locate tap, and write meter.

2016 – 2019 Satellite TV Installer/Technician/Contactor Dish Network Laurel, MD

oConducting site surveys - determine the best positioning of our equipment for strongest signal reception, signal 119-****-***-**.

oInstalling technology - place mounts, satellite dishes and receivers while ensuring broadband connectivity, running UV line outlet install, and able to manage work order and equipment.

oEducating customers - review order with the customer and teach them the basics to use the service and equipment.

oProviding Dish Smart Home Services - offering customers additional services and products.

Additional Information:

I am fast learner, dependable worker that always has a positive attitude. As well I have strong communication and time management skills.

Education:

High School Diploma General, 2009 Cameroon, Africa

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