Customer Service Call Center
Resume:
Jessica L. Casterline
*** * ***** ******• Montpelier, IN 47359
*****************@*****.***
__Education
Student Ivy Tech Community College Marion, IN
•General Education August 1999 – June 2000
August 2002 – June 2003
Student Blackford High School Hartford City, IN
•Core 40 Diplomas August 1996 – June 2000
__Professional Experience
May 2009 – November 2022 Conduent Inc. (Formerly Xerox) Marion, IN
Contract Eligibility Specialist Benefit Recovery Fraud Department for Indiana Family & Social Administration
• Process cases & documents for clients receiving benefits in the state of Indiana.
• Answer phone calls on multi line phone system. Using my customer service skills in a call center setting to answer clients questions and research any case issues.
• Provide the clients with answers to all questions according to policy & regulations.
• Input all information from clients into the computer system.
• Keeps all client information confidential.
• Complete fraud investigations from information
• Create packets from materials obtained during fraud investigations
January 2008- December 2008 First Financial Bank Hartford City, IN
Teller/Customer Service Representative
• Processed all customer transactions in the computer system.
• Answered phones and transferred calls.
• Balanced cash drawer daily.
• Used customer service skills daily by assisting customers in finding the correct bank products for their needs.
May 2003 - December 2007 ITS Corporation Indianapolis, IN
Data Technician
• Offered support staff to US Customs and Border Protection such as: answering phones, filing paperwork and any other type of assistance the staff needed.
• Processed procurement invoices for all agencies.
• Completed year end inventory on invoices for the law enforcement agencies.
Skills
• Over 19 years customer service.
• Knowledgeable in Microsoft Office.
• Can type over 50 words per minute.
• Great communication skills.
• Willing to work with others.
__Refrences
Martha Howell Angie Roberts
Self-Employed Dental Office Manager
7024 N 300 W -5 400 S Center St
Marion, IN 46952 Montpelier IN 47359
Janet Weiser
IN FSSA Benefit Recovery Coordinator
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