Specialist Customer Data Entry
Resume:
Octavia Holliday
************@*****.***
**** **** *** * *** #107 Brooklyn Park MN 55428
Skills
●Exceptional communication skills
●Creative problem solver
●Results-oriented
●Active listening skills
●Works independently with minimal supervision
●Seasoned in conflict resolution
●Works well in fast paced dynamic work environment
●Quick learner
●MS Office Suite proficient
●Attention to details
●SAP experience
●Sales Forces
Work History
Acro Services (Honeywell) (McKesson)
Senior Specialist Customer Experience
11/2017-4/2021
In-Coming Phone Calls & Initiate Outbound Calls/emails to Customer
Answer customer calls that range from Next Day Emergency orders that must be entered by myself/ pricing and availability, research warranty as well as field scrap / credits and returns, shipping discrepancies, order status, locating distributor, expediting, packing list copies, initial tech calls that must be transferred, order changes, cancels, calls for other divisions, price discrepancies, invoices discrepancies, invoice copies, PODs, status on returns, private label thermostats, B2B questions/ Date code inquiries / NAFTA compliance questions/ country of origin/UPC questions/who is the customer's credit analyst/Tracking numbers/inquiry of who is the customer's Sales Rep/help in setting up Y-partners. Contacting the customer to advise of orders -
Handling E-Mails
Answer customer emails that range from Next Day Emergency orders that must be entered by myself/ pricing and availability, research warranty as well as field scrap / credits and returns, shipping discrepancies, order status, locating distributor, expediting, packing list copies, initial tech calls that must be transferred, order changes, cancels, calls for other divisions, price discrepancies, invoices discrepancies, invoice copies, PODs, status on returns, private label thermostats, B2B questions/ Date code inquiries / NAFTA compliance questions/ country of origin/UPC questions/who is the customer's credit analyst/Tracking numbers/inquiry of who is the customer's Sales Rep/help in setting up Y-partners.
Esker
Assisting Order Entry team by answering and researching any orders that cannot be entered without more information - can result in outbound calls to customer, order status, Tax exemption status, New Location Set ups,
Masterson Staffing (Stanley Security) - CALL CUSTOMER SERVICE OPERATOR
04/2016 – 11/2017
●Take inbound calls
●Making outbound calls
●Assist customers with arming and disarming
●Secure and monitor business/homes/banks etc.
●Monitor and report suspicious activity
RBC - Customer Service Representative (01/2016 – 04/2016)
●Take inbound calls
●Assist customers with resetting passwords
●Aid customers with their user Ids
●Add and remove accounts
Target Financial – Credit Adviser (07/2015 – 01/2016)
●Responsible for collections
●data entry
●outbound dialer calls
●inbound CSR calls
Money Gram 10/2011 – 05/2015
Fraud Prevention Representative III
●Monitor transactions for fraudulent activity including identity theft, account takeover activity, friendly fraud, and consumer fraud.
●Review consumer profiles for potential suspicious activity, and take the necessary actions to minimize risk to our customers and the company.
●Handle incoming calls from consumers that have may need assistance with creating an online money transfer profile.
●Handle customer calls related to pending online money transfers based on sender and receiver information.
●Respond to requests ranging from profile changes to customer complaints.
●Escalate issues to management and other functional areas as necessary regarding changes/updates to polices, updates and customer care issues.
Customer Service Rep
●Responsible for collections and clerical support, outbound calls, process phone orders.
●Data entry, answered automatic dialer calls.
●Inbound CSR calls
ACS - Administrative Assistant (06/2009 - 03/2012)
●Administer surveys to customers.
●Data entry, 10 key, handled a multi-line switchboard.
●Directed customer phone calls to various departments, provided additional customer service in the soft collections department.
●Receive daily mail and enter data into computer, Ship and receive files.
Education
Associate of Arts: Criminal Justice
National American University - Brooklyn Center, MN
Certified Nursing Assistant: Medical
Minneapolis Community & Technical School - Minneapolis, MN
Certifications
Standard First Aid/Adult CPR Certified
Certified Medication Administrator
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