Management,Customer Service, & Quality Control
Resume:
Shaniqua Gully
**** ******* ***, **, *********, IA, 50301, US
***************@*****.***
Professional Summary
Certified transportation distribution and logistics technician with background and management and
operations seeking opportunity to utilize customer service experience and positive attitude to contribute in
growth with an organization.
Skills
Certified transportation distribution and logistics
Education
Some college (No degree)
DMACC Urban Campus - Des Moines, IA
Work History
Pickle Tech - April, 2022 to Present
Hormel Osceola Foods - Osceola, IA
• Hormel Osceola Foods
Manager - February, 2017 to February, 2018
Fazoli's - Fort Dodge, IA
Manager - January, 2013 to October, 2013
McDonald's - Des Moines, IA
• McDonald's
Teacher's Aide - January, 2008 to July, 2010
Bear Basics Children's Center Inc - Des Moines, IA
Certifications
10 hours of osha certified
Certified logistics associate technician
• Transportation distribution logistics program
Professional Summary:
Certified Transportation, Distribution, and Logistics Technician with background in management and
operations, seeking opportunity to utilize customer service experience and positive attitude to
contribute and grow with an organization,
Work Experience:
Manager
Fazoli's Restaurant~-Fort Dodge, IA
2/2017 -2/2018
Oversaw dally activities including ordering, scheduling employees, and financial reporting.
Recruited and trained new employees, developed rapport with both staff and customers
Completed management training certification program through ServSafe
Counted money, reconciled safe, and made bank deposits
Investigated and resolved complaints regarding food quality, service, or accommodations
Manager/ShiftLeader
McDonalds-Des Moines, IA
1/2012 - 10/2013
Performed food preparation or service tasks, such as cooking, clearing tables, and serving food
Monitored food preparation methods, portion sizes, and presentation
Scheduled staff hours and assigned duties
Greeted guests and ensured overall positive customer experience
Counted money, reconciled safe, and made bank deposits,
Teacher Aide
Bear Basic Children's Center-Des Moines, IA
11/2008 - 7/2009
Instructed children in health and personal habits, such as eating, resting, and toilet habits
Maintained a safe play environment, including sanitizing toys and play equipment
Supported children's emotional and social development, encouraging understanding of others
Communicated with children's parents or guardians about daily activities and behaviors
Observed and monitored children's play activities
Skills and Recognition:
10+ years of customer service experience
Precise and accurate financial reconciliation
Hard-working, flexible, and positive attitude
Experience with managing groups of employees, scheduling, and daily operations
Education and Training:
DMACC: Transportation, Distribution, Logistics Program
Certified Logistics Associate/Technician
OSHA 10-hour Safety Certification
Forklift Operator
ServSafe: Certified Manager Program
Completed 1/2019
Roosevelt High School
High School Diploma
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