Customer Representative Front Desk

Faustina Kathleen Gabriel

* ***** ******

Unit *

Dorchester, Ma. 02125

617-***-****(h) 617-***-****(c)

Email ********@***.***

EDUCATION

, Harvard University Extension School Cambridge, MA

Candidate for a Master’s Degree in Government Present

University of Massachusetts Boston, MA Bachelors of Arts in Political Science 1984 – 1989

American Institute of Banking Boston, MA Courses included Principles of Bank Operations

Typing and Effective English 1970 -1973

Arima High School Arima, Trinidad & Tobago

High School Diploma 1967 - 1970

St. Joseph’s Convent Arima, Trinidad &Tobago 1965 -1967

EMPLOYMENT

Walgreen's Pharmacy. Boston, Ma.

Manager, Liquor Dept. 2016 - 2018

Responsibilities: Order liquor, stack shelves, return expired and damage liquor, submit sales slip to Management. Meet with vendors about new and returned products, organize all wines and i

Suffolk Superior Court-Civil Boston, MA Case Coordinator 1982 -2017

Retired

Responsibilities include but not limited to: Accepting and verifying pleadings for filing with the court, docketing, assisting Attorneys and Pro-se litigants on case status and Massachusetts court procedures, training fellow employees and other administrative duties, work closely with the Judges as Assistant Clerk Magistrates to ensure expediency and accuracy of cases and case management..

Quality Inn Lexington, MA

Auditor/Front Desk Customer Service Representative/night manager 2005-2008

Week-ends

Greets, registers, and assigns rooms to guests following established check-in/check-out procedures. Complete AM and/or PM checklist to include: bucket check, credit report, discrepancy room report, due outs, blocking/pre-registration, shift closing and turndown. Additionally, I was responsible for general auditing and night managing of the hotel, generating audit reports; balancing city ledger tray and carrying out all Front Desk duties.

Greyhound Bus Lines Boston, MA

Customer Representative & Night Manager week-ends 2001-2003

Responsibilities include greeting and assisting customers with bus schedules and tickets for traveling both in person and by the telephones. Making sure that company’s rules and Federal Laws are fully complied with as they pertain to passengers. Making sure that bus schedules are met, being decisive in canceling scheduled buses at moment’s notice and/or dispatching additional buses when necessary. Responsibilities also include keeping an accurate financial account and submitting vital reports as established by the Company.

Mayor’s Office of Human Rights/Minority Business Office Boston, MA Administrative Assistant 1977 – 1981

Responsibilities included managing and supervising, preparing and submitting payroll data, financial and statistical reports, attending meetings and recording minutes, verifying the validity of minority businesses making sure they conformed to the City and Federal Guidelines, monitoring job sites and attending pre-bid hearings.

Action for Boston Community Development (ABCD) Boston, MA Counselor – Temporary Summer Position June – August 1977

Duties included counseling youths, monitoring their assigned job sites and organizing various work shops

Federal Reserve Bank of Boston Boston, MA Clerk Reconcilliator June – August 1976

Responsibilities included encoding and verifying checks (debits v. credits) and forwarding checks to various banks within the United States

County Federal Savings and Loan Association. Valley Stream, N.Y.

Teller 1973 – 1975

Maintaining an accurate cash flow and other related duties of a teller.

Boston Bank of Commerce, F/K/A Unity Bank & Trust Co. Boston, MA

Head Teller 1972 – 1973

Duties included all responsibilities of a teller, in addition to supervising and training tellers; accepting and forwarding U.S. Currency to and from the Federal Reserve Bank; being accountable for over one million dollars per day; keeping an accurate account of cash and checks received and disbursed and other administrative tasks.

Patriot Bank, F/K/A Harbor National Bank Boston, MA Book-keeper and Check Reconciliator 1970 – 1972

Responsibilities included maintaining checking and savings account records, issuing monthly statements, entering debits and credits, encode and prove checks to deposit. Also, have clear and concise knowledge of a trial balance.

REFERENCES: FURNISHED UPON REQUEST.

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