Data Entry Customer Service

Michelle B. Meyer

319-***-**** ********@*****.***

Waterloo, Iowa

SUMMARY

Dependable office, administrative professional and manager with experience in areas from team leadership to quality assurance, customer service and data entry

SKILLS

Administrative: Ten Key, Data Entry,

Telephone Systems, Reports

Computer: WMS, Billing

Documents,Microsoft Word, Excel, Outlook

Service: Cashiering, Food

Preparation, Customer Service

Machinery: Mule (to transfer product)

WORK EXPERIENCE

Tyson Prepared Foods Waterloo, IA

February 2019-May 2019, February

2009-2011

Quality Assurance Trainee, Load Out Manifestor

Ensured that metal detectors worked properly and did hourly checks on product being produced

•Maintain / Oversee / Ensure Generated shipping documents, including packing lists, commercial invoices, government transfer forms and bills of lading

•Communicated daily with 50+ drivers daily, business customers, and corporate offices

•Logged all deliveries and and maintained computer records

Taco Johns Cedar Falls,

September 2016 January 2018

Assistant Manager

Supervised crew members to maintain regulatory compliance and safety standards

•Resolved customer complaints regarding food quality, service, and facilities

•Monitored budget and payroll records, counted money and made change orders and bank deposits

•Ensured food was prepared with correct recipe, portion sizes, and presentation

I-AGS Waterloo, IA

April 2014-June 2015

Customer Service Representative

Answered incoming requests for assistance to trouble-shoot issues pertaining to equipment

•Provided information about products and services by phone

•Recorded orders and details of customer transactions, inquiries, complaints and comments

•Maintained a positive and professional demeanor

Addition Roles as Customer Service

Representative and Receptionist at Ross

Marketing (Cedar Falls, IA), Liberty Tax

Service (Cedar Falls, IA), and APAC

(Waterloo, IA)

•Strategically targeted customers for increased sales via calls

•Reviewed and entered financial records such as prior tax returns, income statements, expenditure documents and receipts

EDUCATION

Coursework towards a Certificate in Family Services at Hawkeye Community College

High School Diploma from Ackley-Geneva

High School in Ackley, Iowa

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