Sales Associate Customer Service

SAMUEL GOMEZ

Santa Ana, CA 714-***-**** ***************@*****.***

Accomplished and versatile professional with operations, sales and customer service experience. Efficient and accurate with an innate drive to provide the highest level of service. Highly dependable and reliable leader that blends advanced organization and service acumen. Talented, intuitive and highly responsive to a diverse range of client needs, specializing in articulating plans and creating solutions that provide optimum results. Highly organized and initiative-taker who thrives in fast-paced and deadline driven environments while consistently meeting strict standards. AREAS OF EXPERTISE

− Customer Service

− Customer Engagement

− Operations

− Organization

—Digital Marketing

− Verbal & Written Communication

− Time Management

− Relationship Building

− Multi-Tasker

− Detail-Oriented

− Teamwork

− Sales

− Problem Solving

—Google Adwords

—Google Analytics

HIGHLIGHTS & ACCOMPLISHMENTS

Recognized for being a solid performer displaying exceptional work ethic, commitment and professionalism. Admired for dedication, reliability and operational success.

Acknowledged by customers for attentiveness, availability and integrity.

Boosted customer engagement by designing displays that highlighted product's most notable features and caught customers' attention.

EXPERIENCE

El Clasificado Nowalk, CA 08/2022- 11/2022

Managed digital accounts for Google Adword

Analyzed engagement by using Google Analytics to track success of our campaigns

Conducted Keyword Research for google adwords campaigns & optimized marketing campaigns INSPIRA BEHAVIOR AND ADVOCACY SPECIALIST El Segundo, CA 01/2022 – July 2022

Observe and assess patients' behavior.

Develop and implement treatment plans to address behavioral issues and meet the needs of students with disabilities. Support patients throughout the treatment process.

Communicate with patients' teachers, caregivers and families to implement treatment plans. TOYS R US Santa Ana, CA 05/2018 – 06-2018 Sales Associate

Drove sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, setting floor sets and cleaning.

Provided customers with the correct product by asking effective questions, engaging with customers, reading cues and responding effectively.

Followed well-defined cash handling procedures which reduced the risk of cash loss.

Maintained a positive, helpful and friendly attitude resulting in maximizing the customer shopping experience. Reorganized product displays to create a neat and orderly appearance.

Demonstrated exceptional customer service and built brand loyalty by answering questions for customers professionally and politely.

O’CONNELL LANDSCAPE Aliso Viejo, CA 06/2018 – 01/2020 Landscaper

Maintained gardens and lawns, including mowing, trimming, pruning, raking and weeding.

Weeded and mulched landscape beds and trimmed small trees, hedges and shrubs. EDUCATION

Bachelor of Arts (B.A.) in Psychology,

California State University, Fullerton, CA, 2022

Associate of Arts (A.A.) in Psychology, 2020

Santa Ana College, Santa Ana, CA

TECHNICAL SKILLS

Microsoft Word, Excel, PowerPoint, Microsoft Outlook LANGUAGES

Fluent in Spanish and English

Certifications

Google Adwords

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