Support Specialist Active Directory
Resume:
Jamie Scott
**** ******** **. ********, ** *****
*********@*****.***
IT Specialist with 10+ years of experience in Information Technology Administration and Support. Expert and highly familiar with a wide variety of security, engineering, networking, and operating system software. TECHNICAL SKILLS
• SECURITY: McAfee, Symantec and ProofPoint email security, Fortinet and Cisco Meraki Security Appliances, Network Vulnerability with RapidFire Network Detective
• NETWORKING: Routers, Switches, Access Points, DNS servers
• OPERATING SYSTEMS: Windows 7, 8, and 10; Windows Server 2008 and 2012; Mac OS
• MOBILE OPERATING SYSTEMS: Android, IOS
• EMAIL: Office 365 migration and new implementation; Azure AD; Exchange 2003, 2007, 2010, 2013, 2016, Exchange Online
• Virtualization: VMware
• Disaster Recovery: VMware Site Recovery Manager, Datto, Rapid Recovery PROFESSIONAL EXPERIENCE
NEXAIR MEMPHIS, TN
Systems Administrator 2018 – 2019
• Provide daily Enterprise support including business continuity and infrastructure maintenance.
• Office 365 and Exchange 2013 – Manage and support hybrid mail configuration. Completed implementation of Exchange 2013 and Exchange online Hybrid configuration to complete migration of mailboxes to Office 365.
• VMware – Manage VMware vSphere infrastructure. Monitor and troubleshoot vSphere Environment. Implementation and support of new and existing Virtual Servers. Maintaining virtual servers drive space, CPU, and Memory. Reallocation and cleanup of current Datastores.
• Disaster Recovery – Manage and support Disaster Recovery appliances including VMware Replication and Quest Rapid Recovery. Restored both systems to a working state. Perform daily checks of snapshots, troubleshoot and resolve any issues. Daily checks of VMware Replication. Completed monthly disaster recovery tests with VMware Replication.
• Microsoft Windows – Maintain and approved Windows Updates. Support Windows Active Directory, DNS, and Group Policy. Maintain licensing for Microsoft Volume and Licensing Center along with Key Management System.
• Complete new and update business software implementations. Updated DocRecord with new virtual servers and updated DocRecord server manager.
• Cisco Meraki – Manage and support Meraki Security Appliances, Switches, and Access Points. Implementation of new hardware. Create and design new networks for remote branches. INSIGHT MEMPHIS, TN
Subject Matter Expert Information Security FedEx Services (On Site Vendor) 2017-2018
• Provide daily Enterprise support including messaging and antivirus security.
• Symantec and McAfee Messaging Gateways – Manage and support Email continuity and Spam. Troubleshoot and resolve inbound and outbound message related issues. Assist in creating policies to prohibit Spam messages.
• McAfee ePolicy Orchestrator - Troubleshoot McAfee Agent, VirusScan, and Endpoint Security Issues.
• McAfee App Control (SolidCore) – Support and Manage implementation of App Control policies to all Enterprise devices.
• Proxy – Administration of Internet sites. Block or allow sites due to either malicious content or misclassification.
• Vulnerability Administration – Through Spam / Proxy administration, prevent harmful domains to target fedex.com and block malicious links to sites in messages.
• Proprietary Compliance System. Manage all alerts to systems antivirus in non-compliance. Subject Matter Expert for end users to assist in returning systems to compliance.
• Proprietary Ticketing System – Manage all tickets for Spam, Antivirus, ePO, and Proxy queues. PROTECH SYSTEMS GROUP MEMPHIS, TN
Network Operations Center Engineer 2012–2017
• Provide support for multiple clients utilizing the following hardware and software solutions
• Office 365 – Migrate existing Exchange to Office 365 Online. Provision new tenants, migrate all accounts and mail to 365 online. Implement and manage Azure AD Directory Sync.
• Hosted Exchange - Creating new user accounts. Troubleshoot mail routing issues, including delivery and active directory sync
• MacAfee Spam Solution / Proofpoint- Troubleshoot blocked mail and spam issues.
• Server Support - Support all Microsoft platforms, features and roles, including DHCP, DNS, and active directory. Manage all Exchange versions.
• Cisco Equipment - Manage router, switches and access points
• Citrix - Manage severs and applications. Troubleshoot Citrix Receiver issues. Publish applications. Troubleshoot/correct end user configurations
• VMware - vSphere. Manage virtual machines and Snapshots
• Firewalls - Manage policies, services, and web content filtering
• Desktop Remote Support - Support all versions of Microsoft and Apple OS and Office. Support Antivirus
(various). Troubleshoot network connectivity.
• Variety of proprietary Client Software
• Disaster Recovery - Support multiple backup appliances. Performed disaster recovery exercises.
• DNS Zone Files – Administration of DNS zone files. Troubleshoot issues with DNS, mx records, text files, A records, and Autodiscover
• Mobile Support – Android and IOS. Manage applications and email on a variety of Android mobile devices, iPhone and iPad
COMPUTERS AND NETWORKS MEMPHIS, TN
Technical Support Specialist 2009 – 2012
• Provide day to day telephone and on-site support for 7 major Apartment Property Management firms including over 300 remote and local locations with approximately 1200 end users.
• Responsible for prioritizing all support calls from end users.
• Install and support Windows desktop software including XP, Vista, and Windows 7.
• Install and support all versions of Microsoft Office including Office 2010.
• Manage all users' software and hardware upgrades including pc memory, antivirus software, and proprietary apartment management software.
• Install and troubleshoot network equipment for all locations including routers, switches, and wireless access points.
• Install and troubleshoot local, remote, and wireless printers for all locations.
• Support remote users utilizing LogMeIn remote software.
• Responsible for all department invoices and billing for support calls THE GWATNEY COMPANIES Memphis, TN
On-Call Systems Engineer 2007 - Present
• Provide daily System Support of three Auto Dealerships including setup of users in active directory, new PC installation and network printers.
• Provide support for all ADP Applications including all updates and new installations.
• Provide support for enterprise Internet connectivity including Firewalls, routers and VPN setup.
• Provide recommendations for all new hardware and software. EDUCATION
• Graduate Bartlett High School
• Attended University Memphis - Criminal Justice Major REFERNCES
• Erik Forinash, Microsoft 901-***-****
• Carolyn Gathings, Nexair 901-***-****
• Adam Blankenship, Southern Security Federal Credit Union 901-***-****
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