Service Representative Customer
Resume:
Jose Decena
Henderson, NV, *****, US
**************@*****.***
Work Experience
**/**/**** - **/**/2022
J.W SOLUTIONS, Customer Service Representative
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
05/01/2016 - 01/01/2019
HOME DEPOT ONLINE, Customer Service Representative Refer unresolved customer grievances to designated departments for further investigation.
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers. Solicit sales of new or additional services or products. Determine charges for services requested, collect deposits or payments, or arrange for billing.
Education
2016
ARISE CUSTOMER SERVICE PLATFORM, Vocational in
Customer Service Support/Call Center/Teleservice
Operation
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