Support Representative Desktop
Resume:
Hassan Behyan
*******@*****.***
Summary
•Network administration, System virtualization and desktop support.
•Strong technical support acumen with a background in multi-platform systems
•Proficient in installing, configuring, and troubleshooting various aspects of servers and workstations.
•Extensive experience in all LAN/WAN TCPIP DHCP DNS topologies, E-Mail and Internet systems,
Demonstrated ability to work independently or as an integral part of a team to achieve objectives and goals.
•Works closely with people to develop solutions to their computer problems. Seeking position that requires creating systems and processes to improve quality, productivity and the company's bottom line.
Education & Training Courses
•High School Diploma (1982)
•A+ and Network+ Certification Networking Essentials
•Supporting Microsoft Windows NT Core Technology
•Internetworking MS TCP/IP Using Microsoft Windows
•Administrative Microsoft Windows NT
Training Direction College San Diego, CA (1998-1999)
•Administration of MS exchange 2003
•Windows server 2008 Hyper V
•VMware Virtualization technology
•EMS IP Configured Video Surveillance
•Windows 7 desktop Support technician Boot camp.
•Cisco Network support boot camp.
Quick Start (Vortex) San Diego CA (2003-2012)
Dell certified hardware technician
Skills
•All windows platform, Citrix Server/JAVA Microsoft server 2000/2003/2008,SQL server, Microsoft server 2008 Hyper V, Microsoft windows update server (WSUS), VMware Virtualization Technology, TCPIP DHCP DNS Microsoft outlook Exchange server 2003/2007/2010,Cisco, Share point, SSL VPN, Sales Logix,CRM, Mobil Technology (IPhone, Android, Active sync, windows CE), TrackIt Technician, Database, Management/ODBC SQL Server.
•PI and PI date Link, OHM/ADP, Data Center and microsoft 365, Video conferencing Support, EMS Video Security surveillance
•McAfee Enterprise and EPO console, Wave link, Symantec Ghost
PROFESSIONAL EXPERIENCE
Dell Technologies, UNISYS (field service engineer) Jan 2021 - present
schedule appointments with clients to troubleshoot and repair their dell system at various site and locationsns
Troubleshoot, order and dispatch, parts repair various Dell desktops, laptops, all in ones and tablets.
Freelance IT Technician, May 2018 - Jan 2021
PC Hardware break/fix calls for various friends and family on field dealing with Dell, Hp, and Lenovo
Installing/replacing hardware components for desktop and laptop computers
Troubleshooting software and hardware issues
UCSD MEDICAL CENTER October 2016 - Feb 2018
Desktop Support
• Imaging and Deployment Technician, Consultant (Insight Global)
• Imaged and deployed over 600 PC desktops and laptops
Provided field services to users
• Setup network, port patching and assure connectivity from end user.
• Setup network scanners printers, Topaz signature pad, cameras.
• Setup and configure Laptops in Capsa patient carts.
Diagnose and break/fix hardware/software malfunctions and conflicts with Dell
DEXCOM
March 2016- October 2016
Technical Support Representative
• Intracted wth patients, parents and caretakers for customers that use their diabetes poducts
• Responded to patient’s calls and emails with troubleshooting tips and specific instruction
• Access and update patient accounts through computer base systems
• Provide technical support to patients and health care professionals on field with break/fixing desktop, laptop, hardware, software with Dell
• Documented and analyzed patient and product information, sent replacement and samples, performed patient follow-up per department standards
CAREFUSION December 2015 – March 2016
Product Implementation
• Responsible for installing a wide range of products and services that involve extensive customer interaction
• Integrated basic products/services with customer systems and processes
• Maintained presorting tools and metric tracking systems by continually updating data
• Worked with system databases to update and keep a record of all the infusion devices
ECS Community Services August 2015 – October 2015
Software Technician
• Software and hardware support to 500 users
• Created and tested OS base images
• Deployed new workstations with Dell
• Helped with setting up and configuring WSUS server and server virtualization
Ashford University February 2014 – June 2014
IT Technician
• Provided help to migrate system to windows seven
• Assisted in helping to setup active directory
• Created user accounts and security access
• Create shared folders and managed user permission to the folders
CP Kelco (JM Huber Corporation) June 2003 – October 2013
Senior Technical Specialist
• Provided day by day hardware and software support to 245 users
• Supported and upgraded server based applications.
Received tickets to Repair, break/fix Dell, Hp computers, hardware, laptop, desktop on field
• Tracked and resolved Issues with none compliance workstations
• Created SQL Server database, attaching user database to CRM Sales Logix application.
• Worked closely with health services department to resolve their issues with OHM and audio meter application.
• Ordered and upgraded computer desktops and laptops.
• Installed all the Microsoft server platform
• Supported plant Process control IT environment.
• Configured, managed, supported and distributed all the security gate cards
• Setup, configured, and supported over 23 wired and wireless network cameras
Training Direction College
San Diego, CA
(1998-1999)
• A+
• Networking Essentials
• Supporting Microsoft Windows NT Core Technology
• Internetworking MS TCP/IP Using Microsoft Windows
• Administrative Microsoft Windows server
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