Postal Service Customer Support

Angie Scott

*usrary

nametricex@gmailco

Melissa, TX75454

SUMMARY

Positive, upbeat Associateclerk brings more than26 yeas of customer-facing experiencein

fast paced settings. Highlyadaptable toaddressing diverse customer needs, Proven history of

building trustwithcustomers to promote satisfaction, resolveconcerns and maintain

long-termloyalty

SKILLS

© Customer Support © InboundandOutboundCalling

© MsoffceProficiency © Effeientand Detail Onented

EXPERIENCE

(Customer Service Associate

Dallas Center Tx

Untied States Postal Service) Nov1985to}un20%0

‘© Organized and priortzedtasks and activities and worked within stricttimeframes and

deadlines.

(© Addressed inquiries, reolved customer is ues and managed customer relations.

‘© Handled large amounts ofcashand balaneedcash drawer dailywthin prescribed

balancing guidelines

‘© Developedand organizedelectronicfiles to maintaincustomerserice-elated

documents

‘© Recommended and initiated productofferings to meet customer changing needs.

1 Followed policies and procedures tomeet orexceed established performance

requirements

© Consulted withcustomersregarding needs andaddressed.concerns

'¢ Maintained customer privacy and protected compary operationsby keeping,

information private and confidential.

1 Delivered fast, friendly and knowledgeable service forroutine questionsand service

complaints

‘© Trained new hes on productsand services, best practices and protocols to reduce

process gaps

‘© Assisted customers with making payments orestablishing payment plans to bring

EDUCATION AND TRAINING

HighSchoo! Diploma

Franklin D Roosevelt HighSchool May1985

Dallas. 1X

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