Customer Service Cleaning Crew
Resume:
Scott Alton Fluke
El Paso, Texas 79928 *****.*****@*****.***
Professional Summary
Dedicated professional with over 8 years of experience in customer service, construction and installation of furnishings and equipment. Ability to plan, organize and transport materials to manage daily project completion.
Built a reputation as a valuable company asset due to maintaining an attitude of growth, learning and reliability.
Lead and motivated other team members to achieve company goals and take pride in producing quality work.
Highly skilled at working with professionals at all levels. Skilled at creating and maintaining positive rapport with customers and personnel of different backgrounds while building lasting business relationships.
Adapt to working in fast-paced, high stress environments while implementing safety procedures.
Key Strengths:
Solar Panels Installation
Customer Service
Blueprint project Interpretation
Drop Ceiling Installation
Aerial Lift Operations
Personnel Management
Corian Countertop Fabrication
Electrical Operations
OSHA Compliance
Project Management
Construction Specifications
Inventory Operations
Proficient English/Spanish; Microsoft Office Suite
Professional Work Experience
Anderson 10/2021-Present
Lead Installer. El Paso, Texas
Found my own crew and installed Anderson’s newest line of energy efficient windows and doors the “Renewal by Anderson”
Every morning I receive the contract and plans for the customer that contains the list of materials and requirements needed for the day’s project.
My crew will load all windows and materials needed and I would double check everything. Once everything was loaded I’d call the customer with an ETA and ensure them were coming.
Once at the customers I would introduce myself and my crew and double measure all the openings, once knowing everything fitted or not I would explain to the customer in detail what the plans are and all safety measurements.
Once everything was established my crew will prep the working areas by covering all furniture in plastic drapes and would lay tarps in and out of the opening to catch all debris.
As we demo and install the first couple windows/doors I explain and show the customer the process of everything that is happening to their home. This helps them understand and appreciate the product I’m installing for them.
Once the jobs is completed we do a thorough cleaning of the residents and finally I give a demonstration of their new product and all it’s features. Once I feel like I’ve answered all questions I asked them to fill out the paperwork and thank them for buying our product.
SUNPRO SOLAR. 05/2021-10/2021
Salesman El Paso, Texas
Went door to door to set my own sales appointments, I would set three to four leads a day and would have about half of sales close
Managed my own routes to find my leads using the ADP application to track the homes already knocked
Also using the ADP application I would be able to store and access information and details about my clients
Would speak to the customers on appointments set by them and explain the different options we had and everything that would come with our solar systems from the hardware to the warranties and guarantees
Between/after closing the sale and installation I would check in on my clients to ensure everything went smoothly and of course if they had anymore references.
SUNRUN SOLAR PANEL COMPANY 08/2019 – 04/2021
Lead Installation Technician Redlands, California
Managed installation of residential roof-mounted Photovoltaic (PV) panel solar systems. Oversaw personnel daily assignments, subcontractor schedules and production of the entire system. Greeted customers, scheduled projects, explained home installation process, reviewed safety information and assisted in document completion.
Planned route and materials previous to arriving at different scheduled job locations depending on daily assignments. Performed equipment inventory and wellness COVID-19 checks before starting at each installation site. Directed morning crew meeting about safety procedures and updates on each assignment.
Secured rafters on roof and held panels in rail prior to solar array assembly to ensure personnel safety. Trained and guided five crew members on how to find rafters, mount hardware, seal roof penetrations and detect hedges for improvement. Revised construction blueprints, troubleshoot and communicated any deviation to foreman.
Supervised completion of electrical wire assembly from roof to ground connecting with junction box to circuit breaker panel and bended conduit. Completed daily project logs and sent updates and reports to higher management. Executed daily clean-up at each job site. Loaded and transported materials to next location.
Key Achievements: Received constant higher management praises for accurate conduit and wire management. Obtained two raises due to outstanding leadership in motivating crew to produce quality work at every site.
CLEVELAND CONSTRUCTION 02/2019 – 08/2019
Drop Ceiling Installer El Paso, Texas
Managed installation of one drop ceiling project in new medical hospital. Prepared prior to workday by inspecting cleanliness of work environment, tools, equipment, stilts and indoor scaffold.
Measured surfaced area of ceiling and gathered estimated hardware materials needed to include tiles made of fiberglass, plaster and synthetic plastic polymer. Mounted stilts to reach ceiling. Followed strict safety guidelines.
Positioned the suspended metal grid system made out of main beams, cross tees, clips, and splines. Surveyed grid to replace damaged tees and to ensure it was squared and leveled to match blueprints. Measured, trimmed and positioned the edge cut tiles into place. Cleared area, moved into next room and repeated same process.
Key Achievements: Highest-producing installer out of 40 personnel. Chosen with 4 personnel to be trained in scaffold safety and inspection and as a result lead a team of 8. Continuously accomplished to drop five to six rooms within eight-hour shift, covering roughly 750 square feet up to 1200 square feet depending on the shape and size of room.
Scott Alton Fluke Page 2
Professional Work Experience Cont.
CASEWORK SOLUTIONS LLC. 01/2019 – 02/2019
Corian Countertops Fabricator/ Installer El Paso, Texas
Constructed countertops, cabinets and desks at warehouse and delivered product order to customer. Managed blueprint readings and fabricated countertops out of three by twelve-foot slats. Loaded up product into truck and deliver to indicated location.
Prepared by cutting all large pieces for lips and backsplashes out of a scrap. Routed edges and rough sanded all contact edges to ensure strong epoxy bond. Dusted and sealed lips onto countertops and broke all edges for backsplashes. Sanded all joints and flat top by using coarse to fine surface grit pads and polished everything.
Key Achievements: Promoted to installer due to demonstration of experience from previous position as a Lead Foreman when delivered product at one of the sites and client was in need.
DAVACO INCORPORATIVE 05/2018 – 11/2018
Lead Forman Dallas, Texas
Managed remodeling of front and back of McDonald’s big retail chain restaurants and installation of countertops, tiles and digital menu boards (kiosks) with SAMs program. Collaborated with restaurant manager and explained remodeling process. Transported needed materials and equipment to facility,
Closed, taped and demolished restaurant interior areas. Divided tasks and traded shifts with two of four crew members. Tasks included framing, adding cement to floor, wood and board, electric wires assembly, and mounting boards, Fiber Reinforced Panels (FRP) on counter and grid on ceiling.
Installed tiles, ordering kiosk, beacons, drywall, wall angles, ceiling wire, corner bar and other technology upgrades. Confirmed fire and electrical inspection approval on installed framing. Supervised cleaning crew to ensure project completion. Resolved client concerns. Loaded materials and tools to vehicle for next job location.
Key Achievements: Remodeled a restaurant per week for a total of 10 at different northern cities of the United States. Selected for Lead Foreman position with other three out of 25 candidates due to leadership and problem-solving.
SITE SAFE SOLUTIONS 01/2018 – 05/2018
Installer/ Driver Greely, Colorado
Loaded, delivered and installed containment mats, clevises and straps for oil pump rigs. Received and reviewed orders from Headquarters to ensure completion and client satisfaction. Drove up to 8 hours to destination site keeping with mileage records and adhered to Department of Transportation (DOT) capacity and regulations.
Directed safety meetings at arrival of each site discussing prevention of hazards, falling and dehydration. Unload materials to include containment mats to secure pump trucks and prevent oil spills and straps to secure pipes to prevent incidents from escalating. Conducted all deliveries with zero accidents or tickets.
Key Achievements: Operated aerial lift machinery during installation according to OSHA regulations and ensured the use of Personal Protective Gear (PPE). Directed crew to complete project after detecting material deficiency of 80% and was able to maneuvered to obtain 100% of material needed within timeframe.
Education
Associate of Construction Management, Vista College, El Paso, Texas
Diploma in General Studies, Clint High School, Clint, Texas
Certificate
Occupational Safety and Health Administration (OSHA) Certification, 06/2023
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