West Babylon, NY ***** 201-***-**** adtkwu@r.postjobfree.com

OZLEM DIKMEN

Ambitious Senior Account Manager with 15 years of experience working with Enterprise accounts. Skilled at handling over 50 accounts while supervising team and maintaining productivity in busy situations. Distinguished history of maximizing revenue and employee efficiency.

PROFESSIONAL

SUMMARY

SKILLS Microsoft Office

Applications (Word,

PowerPoint, Excel,

Outlook)

●

Adept in Hubspot,

Syncore, Commonsku,

QuickBooks, Live chat,

Salesforce, Goldmine,

Teams, RingCentral, ESP,

and ASI Programs

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Capable of using social

media successfully to

reach out to customers

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● Excellent Negotiation Skills

● CRM Software

Verbal and Written

Communication

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● Business Strategies

● Qualifying Leads

● Promotional Campaigns

● Order Management

● Project Management

● Quotas and Goals

● Supplier Relations

SR. ACCOUNT MANAGER 04/2022 to Current

Delta Marketing Group, Remote, Vermont

INDUSTRIAL SALES 05/2021 to 03/2022

The Steel Supply Company, West Babylon, NY

WORK HISTORY

Cultivate productive relationships and complete projects for promotional product programs for top enterprise accounts by providing products, solutions and up-selling (20% increase)

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● Negotiate special services and pricing with vendors to increase overall margins

● Originated new business transactions by incorporating expertise and value propositions

● Develop deep knowledge of customer businesses and relationship to company objectives

● Increased sales goals for retention accounts by 10%, and brought in over 15% new accounts Analyzed architectural shop drawings to accurately quote customers on steel products needed for projects

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● Proficiently used quoting data sheets in Excel to calculate costs of projects Interacted with vendors, negotiated pricing for raw materials and hardware on specific projects

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Worked directly with CEO in dealing with marketing firm and SEM specialist in order to optimize website traffic and lead conversions

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Worked one-on-one with marketing firm to restructure current website, create more relevant content that is informative and user friendly, with objective to increase market presence both organically and with PPC.

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Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas by 20%.

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● Resolved order issues efficiently and enhanced customer satisfaction ratings. Contacted customers and prospects to generate new business to achieve company growth goals (averaging 25-30 calls daily).

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SR. BRAND MANAGER 07/2017 to 04/2021

EPromos Promotional Products, Remote, MN

SALES SUPERVISOR 01/2007 to 05/2016

Motivators Promotional Products, Westbury, NY

Established position as part of inbound sales team, and assisted new customers via Livechat, incoming phone calls, and email inquiries and converted leads to customers (75% conversion rates)

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Transitioned to Senior Brand Manager, building and maintaining long term relationship with clients, and became main point of contact to assist with all of their promotional needs, including samples, quotes, virtual previews, and order placement (increased retention of customers from 69% in 2018 to 80% in 2019)

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Planned, implemented and tracked sales and marketing strategies to promote brand products

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Interacted with vendors on daily basis to ensure customers' orders are executed as promised, while maintaining strong relationship with suppliers

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● Exceeded sales quota and maintained $500K - 1M in sales annually Assisted clients on daily basis regarding all inquiries, quotes, bids, artwork specifications, virtual previews, and orders (from launch to completion)

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Managed and grew major corporate accounts (on average 20% YoY) to meet customers' promotional marketing needs and provide superior customer service

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Performed customer service duties by resolving vendor / client issues to assure customer satisfaction, quality service, and repeat business

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Effectively coached sales team (averaging about 8-10 sales people) to reach their individual and team goals

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Assisted Director of Sales and Sales Manager with sales reports, developed new internal processes and interdepartmental procedures

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Wrote blogs for company website on weekly basis regarding products and related topics to increase website traffic by 10% over 12 months

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Managed company Instagram account, increased followers by over 50%, and updated images multiple times daily to increase product and brand awareness

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Met with management and executives to provide insights into sales operations and make strategy recommendations

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Seton Hall University, South Orange, NJ

Bachelor of Science Degree, Business, Marketing, 05/2001 Magna Cum Laude, GPA: 3.6

Manhattan Institute, New York, NY

Medical Assistant Program, Phlebotomy / EKG Technician / Medical Billing, 08/2004 EDUCATION

Turkish

Native or Bilingual

LANGUAGES

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