Customer Service Representative

Gerardo Montiel

**** ******** **. #*** *******, TX 77056

832-***-**** ********@*****.***

Objective

To obtain a position where I can enhance and utilize my Customer Service Skills as well as my interpersonal Bilingual communication skills.

Experience

Delivery Dispatcher

Briargrove Pharmacy & Gifts, Houston, TX

October 2019 - Present

Responsible for Dispatching Pharmacy deliveries daily.

Maintaining a log of Driver and delivery destination.

Contact person for any issues drivers may encounter delivering.

Verifying all information and medications are correct on delivery.

Driver Guard

Brinks, Houston, TX

January 2019 – August 2019

Safely transported large amounts of cash from one of our long term base customer locations to a local bank.

Communicated daily with Dispatch staff, Supervisors and members of Management when an issue arose.

Drove the Armored truck around town with caution and vigilance.

Delivery Driver

Briargrove Pharmacy & Gifts, Houston, TX

April 2018 – July 2018

Deliver prescription medications as well as medical supplies to customers throughout the city.

Maintained a log of time and addresses of medications delivered.

Kept up with the maintenance and cleanliness of delivery vehicle

Personal Driver and Assistant

Direct Care Professional

April 2015 – March 2018

Drive client to doctor appointments and physical therapy sessions.

Assist with personal errands to the bank and grocery store.

Assist with light housekeeping.

Delivery Driver

Briargrove Pharmacy & Gifts, Houston, TX

July 2011 – March 2015

Deliver medical supplies and prescriptions to customers.

Processed payments of deliveries made along with keeping a log of all deliveries for the day.

Kept up with the maintenance and cleanliness of delivery vehicle.

Research Specialist

TeleCheck Services, Inc. Houston, TX

June 2000 – August 2009

Researched and investigated consumer complaints from The Better Business Bureau, State Attorney General, Consumer Advocates and private Attorneys.

Handled escalated calls regarding consumer complaints on declined checks or poor customer service.

Assisted in translating letters from English to Spanish.

Customer Service Representative

TeleCheck Services, Inc. Houston, TX

May 1998 – June 2000

Assisted with a large volume of incoming calls in Call Center Department.

Answered questions regarding a consumer’s check decline at a TeleCheck merchant in both English and Spanish.

Assisted with escalated calls from irate customers.

Trained new incoming employees in taking customer service calls.

Skills

Bilingual in written and spoken English and Spanish.

Extensive Customer Service experience with high call volume.

Microsoft Word, Excel, Power Point, Outlook

Typing, Fax, Copiers and Office computers.

Education

Laredo Community College, Laredo, TX 1991-1992

Completed 50 hours towards and Associates Degree in Criminal Justice.

North American Business School, Laredo, TX 1986

Computer Accounting Certificate

Raymond and Tirza Martin High School – 1983

High School Diploma

References will be furnished upon request.

Contact this candidate