Customer Service Representative
Resume:
MURIELENE BOBBITT
****************@*****.***
Email · LinkedIn Profile ·
EXPERIENCE
CUSTOMER SERVICE REPRESENTATIVE – VOICE NATION – DULUTH, GA
I took messages for various companies & clients. In addition this required good listening skills & problem solving. I transferred & forwarded calls to the appropriate individual or area. Messages were also required to be taken. I took about 150 calls per day.
04/12 – 02/18
CUSTOMER SERVICE AGENT – SAKS FIFTH AVENUE- JACKSON, MS.
Calls were routed to 55 Retail stores including Hawaii & Puerto Rico. Customers required assistance with questions about orders from specific stores, also products from a particular store. Customers also required bill payment information with various cards, as well as changes of address and possible Canadian Shipments.
03/10 – 03/12
CUSTOMER SERVICE EXECUTIVE – COMCAST – MADISON, MS
Assisted customers with home phone, cable, router & outage problems. Also assisted with troubleshooting for best results. Kept schedule for technicians when needed.
EDUCATION
04/2017
MEDICAL PROGRAM, ANTONELLI BUSINESS COLLEGE
We covered Anatomy & Physiology, Coding, Medical Terminology, Psychology, Brief course in Law.
05/ 1995
SECRETARIAL SCIENCES NORTHWESTERN BUSINESS COLLEGE,
Certificate - 1995
SKILLS
TYPING – 60 wpm
EXCELLENT TELEPHONE SKILLS
GREAT LISTENING SKILLS
COMPUTER SKILLS
EXCELLENT CUSTOMER SERVICE SKILLS
ACTIVITIES
READING, LOVE FASHION & COSMETICS
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