Customer Service Technology Specialist

Christopher Edward Hill

***********.****.********@*****.***

Experience

Information Technology Specialist (ATOS Origin)

· Installs upgrades and troubleshoots software/hardware applications for the Seton environment.

· Employs time management skills to multi-task on a variety of different projects, ensuring maximum productivity. Consistently outperforms peers on ticket resolution.

· Familiar with a variety of software applications for use in the Seton environment. (CITRIX, TPX, Health Ware, Compass, MAC address DBs, Switch Configurations, VPC, SSO, SCCM)

Electro-Mechanic (M.D. Totco)

· Assemble and test complex hydraulic and tension units for use in oil drilling operations.

· Coordinate interdepartmental cooperation in support of engineering upgrade projects.

· Received multiple employees of the month awards for outstanding work efficiency and time utilization.

Apache Helicopter Mechanic (US Army)

· Complex airframe and electrical work on cutting edge Army aviation systems.

· Successfully transformed skill sets as required to maintain technical proficiency.

Education

Sam Houston University: Huntsville, TX

Bachelor Business Administration

Management Information Systems - 2022

Austin Community College: Austin, TX

Continuing Education, Business Management

U.S Army Logistics School: Fort Eustis, VA

Qualified on AH-64 Alpha and Delta Models

Skills

· Ability to communicate and interact effectively with a variety of people while performing work tasks.

· Ability to learn and communicate new or complex information rapidly.

· Experience in SQL, ERP, SAP, HTML, CSS, JAVASCRIPT.

· Mechanical, customer service and information technology experience.

· Talented in the use of Microsoft Office suite applications, with a high degree of computer proficiency.

Military Experience

· Deployed in support of Operation Iraqi Freedom twice. (24 months total)

· Consistently placed in positions of responsibility far exceeding rank.

· Held a SECRET security clearance.

· Received an Honorable discharge for 6 years of service to the United States of America.

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