Shantrey Taylor

adtkvi@r.postjobfree.com

901-***-****

DESKTOP SUPPORT SPECIALIST

Certified IT Professional with 2 years’ experience in technology and skilled in hardware, networking.Knowledge includes quick issue resolution, critical thinking skills, and customer service. A self-motivated team member with a strong work ethic, recognized for efficiency and drive for results.

COMPETENCY:

Hardware

●PC Troubleshooting

●PC & Laptop Repair

●Hardware Troubleshooting

Software

●Windows 7/8/10

●Imaging (PXE)

●Antivirus / Malware

●Remote Access Software

Business Skills

●Customer Service

●Help Desk

●Reports & Records

●Phone Support

WORK EXPERIENCE:

Desktop Support Technician October 2020 – May 2022

Connexion Point’s, Memphis, TN

●Provided end-user technical support, including software/hardware troubleshooting and installation, workstation setup, and asset management

●Assisted in the maintenance and troubleshooting of Connexion Point’s network systems.

●Maintained a flexible schedule to allow for fluctuation in the needs of the company, including evenings and weekends

●Ensured the proper documentation of tasks performed via Helpdesk tickets and Work Logs via Jira Service Management

●Provided exceptional customer service to agents and staff including completing tasks outside of this job description

●Working knowledge of Windows and Linux desktop operating systems

●Performed installation of and troubleshooting software and hardware

●Working knowledge of desktop networking (wired and wireless)

●Maintain accurate asset inventory via Snipe-IT

●Troubleshooting hard drive, memory, power supply, and motherboard issues on workstations

●Used VNC and PuTTY to remotely troubleshoot and resolve software problems on Debian computers

●Involved with migrating from on-premises GSuite to Office 365

●Upgraded MS Office software and taught end-users how it differs from GSuite

●Migrated Windows 7 machines to Windows 10; added new Windows 10 machines to the Windows domain

●Migrated and reconfigured user Windows profiles after the desktop migration; reconfigured Outlook, mapped network drives, etc.

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