Customer Service Nursing Assistant
Resume:
Jazzmyn Amerson
Detail-Oriented Certified Nursing Assistant/Phlebotomist with Clerical and Floor Tech Experience
Jackson, MS 39212
**************@*****.***
. I’m a certified nursing assistant (cna2) as well as a phlebotomist. I’ve worked in hospitals, nursing homes, and private residences. I'm a team player who doesn’t mind stepping up and taking the lead of the team without being told. I also have experience as a floor tech as well as receptionist/clerical experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Finance Advocate
Randstad - Clinton, MS
August 2022 to Present
In this position, I answer client questions about financial plans and strategies and give financial advice. I am advising strategies for clients in insurance coverage, investment planning, cash management, and other areas to help them reach financial objectives. Most recently insurance during annual enrollment. I also have a certification that I obtained under the company as a financial advisor Customer Service Representative
Alorica - Jackson, MS
November 2021 to August 2022
, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Floor Technician/Receptionist/Day Porter
Professional Building Services - Ridgeland, MS
October 2015 to December 2020
travel state to state to repair and treat floors, whether it be waxing, buffing, or stripping floors. I also was the day porter for a brief period of time as well as office assistant/receptionist CNA - Certified Nursing Assistant
Pleasant Hill Nursing Home - Jackson, MS
October 2018 to July 2019
Assist nurses with patients,as well as take vitals,dress residents, bathe,help feed, go to doctor's appointments, document daily activity and ouput
• Provided patients/residents with care and companionship
• Monitored vital signs
• Served meals
• Aided patients and clients with personal hygiene
• Took care of approximately 20 elderly, disabled and hospice patients daily Customer Service Representative/Office Assistant
Conduent - Madison, MS
April 2017 to December 2018
• Performed data entry for customer information and orders
• Managed client records
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Answered calls from customers and clients
• Resolved customer information and complaints
• Responded to claim inquiries
• Responsible for tracking and maintaining inventory
• Handled online orders and credit card transactions CNA - Certified Nursing Assistant
MS State Hospital - Pearl, MS
November 2016 to October 2018
*MHT Ms State Hospital-Perform oral hygiene bed hygiene MANT program feed patient charting EKG vitals time check dressing feeding etc
• Took care of approximately 14 hospice, elderly, disabled and cancer patients daily
• Monitored vital signs
• Served meals
• Aided patients with personal hygiene
• Provided patients/residents with care and companionship
• Worked in a nursing home, hospital, home environment and nursing facility
• Changed bed linens
• Cleaned and sanitized rooms
• Assisted with wound care
• Recorded patient care daily
• Assisted patients and residents with activities of daily living
• Aided in lifting patients when necessary
Cashier waitress
Sonic Drive-In - Jackson, MS
February 2015 to October 2015
I handled the responsibilities of a fast-food manager since I was in training to be a manager which included inventory counting carhops down customer service cooking fountain and all other operations. Education
certification in Phlebotomy
Lakeshia School of Phlebotomy - Vicksburg, MS
February 2021 to March 2021
certification in Nursing Assistant
Ms State Hospital - Pearl, MS
May 2018 to August 2018
High school diploma in General
Jim Hill High School - Jackson, MS
2014 to 2015
Skills
• Charting (2 years)
• Vital Signs (3 years)
• Mental Health (2 years)
• Inventory (4 years)
• Retention (2 years)
• Customer Service Skills (6 years)
• Sales (3 years)
• Microsoft office (2 years)
• Fax (3 years)
• Sharepoint (6 years)
• Filing (4 years)
• Personnel Management (3 years)
• Maintenance (3 years)
• Cleaning (3 years)
• leasing (2 years)
• Call Center
• CSR
• Customer Care
• Customer Service
• Bilingual
• Office Applications (2 years)
• Call Center (1 year)
• CNA
• Certified Nursing Assistant
• Home Health
• Cna Certified
• Child care (3 years)
• HHA
• Receptionist (2 years)
• Office Management (2 years)
• Caregiving
• Patient Care
• Buffing
• Custodial Experience
• Environmental Services
• Floor Care
• Hospice Care
• Laboratory Experience
• Porter Experience
• Microsoft Excel
• Microsoft Word
• Meal Preparation
• Commercial Cleaning
• Laundry
• EMR Systems
• Hospital Experience
• Medical Records
• Nursing
• Problem-solving
• Flexibility
• Team Work
• Reliability
• Epic
• Personal Assistant Experience
• Phlebotomy (1 year)
• Venipuncture
• Triage
• Experience Administering Injections
• Medical Office Experience
• Computer Skills
• Sales (9 years)
• Retail (5 years)
• Anatomy Knowledge
• iOS
• Mac OS
• EKG
• Blood sampling
• Medical Billing
• Finance advocate (1 year)
• HIPAA (6 years)
Certifications and Licenses
CPR & First Aid
November 2017
CNA
August 2018 to August 2020
Certified Phlebotomist
February 2021 to February 2023
AED Certification
State Tested Nursing Assistant
BLS Certification
Assessments
Nursing Aide Skills — Highly Proficient
March 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Highly Proficient
Nursing Aide Skills — Expert
March 2019
Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.
Full results: Expert
Retail Customer Service — Highly Proficient
March 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Basic Maintenance and Repair — Proficient
May 2020
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Work Style: Conscientiousness — Familiar
September 2019
Measures a candidate's tendency to be rule-abiding, well-organized, hard-working, confident, and think before acting.
Full results: Familiar
Call center customer service — Familiar
September 2020
Applying customer service skills in a call center setting. Full results: Familiar
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Customer focus & orientation — Proficient
June 2021
Responding to customer situations with sensitivity Full results: Proficient
Nursing assistant skills — Highly Proficient
May 2021
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Highly Proficient
Cashier skills — Familiar
May 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Familiar
Work style: Reliability — Familiar
August 2019
Tendency to be dependable and come to work
Full results: Familiar
Sales skills — Familiar
June 2021
Influencing and negotiating with customers
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
*Management, Customer Service, Data Entry, Photography, Custodial, Waitressing, Cooking, MAintence, Floor Repair(Waxing, striping, laying floor) Carpet Cleaning, Hospice Care, Cosmetology, Cashier, Ekg, Certified Cpr and First Aid
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