Center Representative Call
Resume:
Denise Martinez
Denver CO *****
SUMMAY PROFILE
I am a Customer Service oriented professional with the ability to facilitate and implement organizational goals. People-person and a sponge for knowledge, a team player that can adapt to organizational changes and workloads. EXPERIENCE
Nov 2013-Jan. 2019 First Choice Coffee Services-Denver C.S.R
$11.00/hr.-$18.75 Customer Service Rep-handled clients in CO, IA, NM, KC and MN with orders for coffee delivery services. Answered inbound calls and assisted customers with coffee orders. Dispatched Service Techs to various locations for maintenance. Handled orders via email, and phone. Advised on stock and delivery times. We made calls to customers for payment on invoices and/or services rendered. Daily account/file maintenance.
Oct. 4, 2010-Nov.2013 ESM-Westminster, CO
Call Center Representative
$12.00/hr. Assisting potential students with college program information. We verify POI and transfer student to Admissions Representative. I also set appointments for students to meet with our Admissions Representatives, as well as assist students who contact us online through our Chat Service.
Feb. 22, 2010-Sept. 8, 2010 Visa, Highlands Ranch, CO Call Center Representative
$9.00/hr. Answering inbound calls to assist customers with activating or hot carding their personal check and credit cards. Also assisted customers with Gift Cards on how to use and set up PIN and PASSWORDS. Aug 6, 2007-Dec. 4 2009 Anthem Blue Cross Blue Shield, Denver, CO
$15.00/hr.-$18.00/hr. SPOC West Service Rep. III
Claims Status and processing of Medical Documents for major Hospitals in CO, NV, CA. Answer inbound calls from providers for claim status. Worked claims on daily spreadsheets with a 24 hour turnaround. Sent medical documents to the Home Plans for review and processing.
July 8, 2002-Aug. 3,2007 NEXTEL COMMUNICATIONS, Denver, CO
$11.00/HR-$12.64/hr. Credit Analyst
Answer inbound calls in a Call Center atmosphere. Review credit applications and assign credit ratings based on Nextel guidelines. Conduct Identity Matrix to determine Identity Fraud. Assist Sales Reps in processing cell phone orders and issuing deposit requirements. Also process
orders thru different data bases that aren’t routed through the phone system. March 2001-March 2002 ALL IN ONE, INC., San Diego, CA
$12.00/hr. Customer Service Rep
Assist in answering phones and helping customers with pricing. Entering and editing orders. Coordinating paper-flow through the Graphics Dept. and Production floor. Constantly monitoring upcoming orders to make sure they are produced and shipped in a timely manner.
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