Customer Service Material Coordinator

Sebastian Kelly

***** ****** *** *****, ** ***** 402-***-**** *********.********@*****.***

Summary

Can complete owner and operator tasks with an excellent customer satisfaction record and exceptional physical stamina. Offers 5 years of experience in entrepreneurial work, landscape and groundskeeping work, including mulching, bush removal and lawn care. Also a dedicated food service manager with 13 years of experience overseeing staff and operations for Dairy Queen. Versatile leader with skills in staff recruitment and leadership, business planning and marketing. Quick-thinker with logical solutions to a wide variety of issues in food service. Skills

● Decision-making

● Purchasing and planning

● Marketing expertise

● Time management

● Staff leadership

● Recruitment, hiring & training

● Customer service

Experience

Dairy Queen, Omaha, NE — Shift Manager June 2008 - Current

● Trained employees on additional job positions to maintain coverage of roles.

● Assigned tasks to associates to fit skill levels and maximize team performance.

● Recruited and hired qualified candidates to fill open positions.

● Greeted and encouraged feedback from customers to implement in-store operational changes.

● Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

● Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.

● Maintained an ongoing system for development, recruitment, recognition and retention of store crew and management.

● Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.

● Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.

● Delivered level of service to customers in effort to build upon relationships for future clients.

● Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.

● Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.

● Employed active listening and clarification to remedy employee conflicts.

● Reviewed applications for open positions and made knowledgeable hiring recommendations. Kelly Stripes & More, Omaha, NE — Owner April 2016 - Current

● Promoted business on social media platforms to maximize brand identity and generate revenue.

● Managed operations budgeting, accounts payable and accounts receivable and payroll.

● Operated landscaping equipment to maintain grounds and remove bushes, or other small landscaping items.

● Maintained garden areas and landscaping greenery to enhance property appearance and plant health.

● Pruned trees and bushes to improve visibility and shapes.

● Scheduled regular landscaping services to promote optimal growth and maintain attractive appearance of lawns and facility grounds.

● Fertilized, cultivated and weeded soil to deliver a steady supply of nutrients to plants.

● Troubleshooting mechanical issues and completing basic repairs to keep equipment working at peak levels.

● Shoveled snow and spread salt on walkways and parking lots.

● Conferred with customers to understand needs and finalize orders.

● Set pricing structures according to market analytics and emerging trends. Monarch Siding & Windows INC, Papillon, NE — Material Coordinator June 2018 - October 2018

● Directed receiving and storage of incoming supplies.

● Collaborated with managers to assess schedules and material requirements in order to support operational needs.

● Coordinated documentation for material credits, and billing paperwork.

● Purchased goods to maintain stock and prepare for assembly of product installation.

● Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.

● Processed incoming and outgoing loads of materials in order for crews to successfully complete siding, roofing & window installations.

Certifications

● ServSafe

● Pride & Profit Certification, Dairy Queen - 2018 Education

Papillion-Lavista High School, Papillon, NE — High School Diploma August 2008 - May 2012

Contact this candidate