customer service representative

Bettina Wiggins

**** ******** *****, *********, ******* 32503 330-***-**** **************@*****.***

Highly qualified and results driven professional, demonstrating solid interpersonal, communication and problem solving skills. Adept at providing exemplary customer service and achieving all company goals and objectives. Energetic and goal oriented with an impressive performance record and a well-rounded background in optimizing internal performance. Currently seeking a position which will utilize my skills, and abilities. And a company which offers growth opportunities.

QUALIFICATIONS

• Organizational Development

• Years of experience in customer relations

• Innovative Problem-Solver

• Self motivated

• Excellent verbal & written communication

• Critical thinking

• Team collaboration

• Decision making

• Proficient in Microsoft Office, other software

• Positive attitude

EDUCATION

Brown Mackie College, Akron Ohio

Associate of Applied Science: Studied: Occupational Therapy Assistant: Graduated 2013

GPA: 3.0

PROFESSIONAL EXPERIENCE

USPS Pensacola, Florida December 2020-present

Clerk/ General Expeditor

Responsible for scanning outbound/inbound mail to trucks.

Effectively communicate with truck drivers, Supervisors and coworkers.

Secure mail onto trucks.

Amazon Warrensville Heights, Ohio September 2019-December2020

Warehouse Associate

Organized products in work station according to size

Successfully stored products on appropriate sized pods

Scanned products and verified correct information in computer.

New Visions Property Services Medina, Ohio February 2019-November 2019

Coordinator Assistant

• Successfully reviewed work orders and determined if pricing for services requested was feasible.

• Professionally communicated with clients via phone and email regarding work orders.

• Processed work orders on computer and assigned work assignments to employees

Resource MFG/ Carlisle Brake and Friction – Medina, Ohio December 2018-March 2019

General Machine Operator

• Responsible for placing brake parts on belt and running them thru a hot oven.

• Performed quality check on parts.

• Packed brake parts in boxes

Home Shopping Network– Medina, Ohio July 2017- September 2018

Sales Associate Representative

• Professionally answered inbound calls from customers.

• Assisted customers with purchasing products viewed on television as well as catalog orders.

• Successfully processed customers’ orders and processed payments.

• Responsible for upselling and offered credit options.

Plus, One Communication- Akron, Ohio September 2016- June 2017

Customer Service Representative

• Professionally handled inbound calls from customers for Cox Cable Company.

• Responsible for providing technical support, answered billing questions.

• Scheduled technician appointments.

• Informed customers on package specials and ungraded services as requested.

Lowes- Fairlawn, Ohio April 2013 – December 2017

Customer Service Associate

• Professionally greeted customers, assisted customers with locating items.

• Proficiently preformed cash handing and processed credit card payments.

• Successfully answered inbound calls, and transferred calls to appropriate department.

• Informed customers of benefits of store credit card, processed credit applications.

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