Customer Service Research Assistant

Chelsey Sanchez

****************@*****.*** 310-***-**** www.linkedin.com/in/chelsey3/

EDUCATION

University of California Berkeley Berkeley, CA Class of 2022 Major: Bachelor’s of Art Degree in Media Studies

Relevant Coursework: Management of Human Resources, Communication, Media Theory, Art History, Marketing El Camino College, Torrance, CA Class of 2019

Major: Associates of Art Degree in Communication Studies Relevant Coursework: Interpersonal Communication, Business Administration, Journalism, Mass Media and Society EXPERIENCE

Program Coordinator, NetApp (Contract) San Jose, CA August 2021- April 2022

● Supervised budget and procurement process for major company event that impacted all 11,000 employees

● Presented review decks for all hands meetings; included feedback from attendees and attendance statistics

● Completed administrative tasks that included handling a very active calendar of appointments; completing expense reports, and composing and preparing correspondence that was occasionally confidential

● Negotiated assertively on contract terms and conditions with vendors (including pricing and payment schedules), tracked vendor funding for infrastructure, and proactively searched for new vendor opportunities

● Participated in periodic team reviews and gave updates on the businesses progress and best practice sharing Intern, NetApp San Jose, CA May 2021- August 2021

● Recruited UC Berkeley professor, Cort Wortington, to speak for internal employee event

● Was creative and an outside of the box thinker; used solid analytical and problem-solving skills

● Demonstrated flexibility and adaptability to changes in priorities, work demands, roles and responsibilities

● Maintained a high level of discretion and confidentiality; demonstrated understanding of corporate protocol Undergraduate Advisory Board Member, D-Lab Berkeley, CA Sept 2020 - May 2021

● Exhibited clear and positive communication when hosting Data Science workshops for underrepresented students

● Collaborated with a team of six to outreach to 200+ student organizations on UC Berkeley’s campus

● Conducted surveys using Survey Monkey and used results to improve workshop and orientation experience

● Created 10+ flyers using Canva and Photoshop to promote virtual workshops and presentation Research Assistant, Center of Latinx Art (CLAS) Berkeley, CA Aug 2020 - Dec 2020

● Conducted research on Diego Rivera and Frida Khalo’s historical relevence in Detroit, MI

● Collaborated with research team of 6 to transcribe 40+ historical oral interviews and personal journals

● Communicated updates with libraries and museums across the globe using Outlook; organized Calendars

● Coordinated campus event with book author Gannit Ankori and Hillary Olcott to speak on Frida in America

● Remained results oriented, analytical, self-motivated and hands on; met objectives and targets Student Ambassador, El Camino College Torrance, CA Nov 2018 - May 2019

● Greeted visitors and provided detailed information about enrollment, deadlines, and class schedules

● Collaborated with student groups to create events that offered enrollment services and registration assistance

● Assisted at the Information Desk by promoting the campus and its services, acted as a general liaison

● Showcased excellent problem solving, organizational, communication and customer service skills SKILLS & INTERESTS

Technical Skills: Adobe Creative Suite,

Languages: English, Spanish

Interest(s): Marketing Operations, Human Resources, Video Production, Social Media, Event Management, Marketing Principles, Social media engagement

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