Customer Service Officer
Resume:
Contact
Education
Phone
****************@*****.***
No 10 Azuka Street Umungasi,
Aba, Abia State.
Address
Nwaikiri Faith
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. I am eager to learn, I enjoy overcoming challenges, and I have a genuine interest in making organizations successful.
Experience
• Thoroughly monitored compliance with customer service and standards to maintain a stellar industry reputation and achieve.
• Performed in-depth research to answer more complex questions.
• Responded promptly to general inquiries from members, staff and clients via mail.
• Fielded diverse customer questions and resolved issues effectively and efficiently.
• Resolved customer concerns and helped build customer loyalty.
• Improved customer satisfaction according to in-store and online surveys.
• Counted and packaged currency and coins.
• Promoted products or services to each customer to consistently achieve sales targets.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Processed customer transactions, including loan payments, safe deposit boxes and cheque-
• Responded and assisted customers with account inquiries and updates.
• Removed mutilated currency from circulation.
● Trained 5 students in Computer Appreciation within the period of 6months.
● Perform data processing operations.
● Maintain and manage files on the system.
Customer Service Officer
Bank Teller
Computer Operator
Mar 2020 - till date
Feb 2020- Feb 2021
Aug 2013 – Nov 2014
United Bank For Africa Aba,Abia State.
United Bank For Africa Aba, Abia State.
Prosper Customers Omoku, Rivers State.
Reference
Federal Polytechnic Nekede
Federal Polytechnic Nekede
Higher National Diploma
National Diploma
2019
2016
Problem solver
High sense of confidentiality
Team player
Supervisory, and Investigation skills
Proficiency in all areas of Microsoft Office.
Attention to details
• I love reading and brainstorming.
• I love solving problems creatively.
Expertise
Hobbies & Interest
Available on Request
2021
NYSC
Business Administration & Management
Business Administration & Management
Contact this candidate