Draw Blood Customer Service

RC

RENEE CHILDS

*****.*.******@****************.*** 815-***-**** Bourbonnais, IL 60914

Dependable Transaction Processing Associate delivers highest quality of customer service to clients. Carefully handles client information requests. Responds to questions and queries rapidly with attention to detail. Forwards accurate information promptly to maintain customer satisfaction. Skilled phlebotomist professional with proven expertise in clerical and financial areas. Experienced in writing orders, monitoring transactions and reporting on market conditions. Good customer relations and problem-solving abilities dedicated to quickly correcting issues and maintaining strong satisfaction. Meticulous phlebotomist versed in communicating with customers to evaluate market information and financial goals. Facilitates customer payments and transactions and processes transfers. Exceptional communicator and proactive problem solver with history of strong work ethic and financial acumen. Strategic phlebotomist with meticulous eye for detail and proven history of processing high-volume transactions with accuracy. Maintains secured and updated records and oversees security certificate transfers. Energetic and ambitious professional with exceptional communication and client service skills. Results-focused customer service phlebotomist professional with strength in customer Care, drawing blood and communicating efficiently. Proactive leader with strengths in communication and collaboration. Proficient in leveraging customer service and drawing blood knowledge to promote advancement. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Transaction Processing Associate with experience managing customer and client accounts. Accurately and securely processes client information. Assuages customer complaints and works independently to resolve disputes. More than 21 years of guaranteeing security of incoming and outgoing transactions. Skilled phlebotomist professional with proven expertise in clerical and financial areas. Experienced in writing orders, monitoring transactions and reporting on market conditions. Good customer relations and problem-solving abilities dedicated to quickly correcting issues and maintaining strong satisfaction. Skilled phlebotomist professional with proven expertise in clerical and financial areas. Experienced in writing orders, monitoring transactions and reporting on market conditions. Good customer relations and problem-solving abilities dedicated to quickly correcting issues and maintaining strong satisfaction. Motivated phlebotomist student seeking internship in customer service to gain hands-on experience. Outgoing and friendly with strong drive to succeed.

Motivated professional offering some college in healthcare. Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Transaction Processing Associate with experience managing customer and client accounts. Accurately and securely processes client information. Assuages customer complaints and works independently to resolve disputes. More than 21 years of guaranteeing security of incoming and outgoing transactions. Critical thinking

First Aid/CPR

Multitasking

Successful blood drawsReading physician ordersManifesting and processing labs efficiently Greeting patients

appropriately Treat all clients and patients in a courteous and caring manner.

Training & Development

Good Work Ethic

Supervision & Leadership

Computer Skills

Basic Math

Microsoft Office

Data Management

Team Management

Flexible Schedule

Reliable & Trustworthy

Critical Thinking

Friendly, Positive Attitude

Active Listening

Summary

Skills

Conflict Resolution

Relationship Building

People Skills

PPE Use

Problem Resolution

Maintenance & Repair

Customer Service

Team Building

Organizational Skills

Planning & Organizing

Quest Diagnostics Bourbonnais, IL

IOP TRANSITION REP

03/2015 - Current

Under the direction of the regional field service trainer, provide consistent and high quality on board service to new and complex customers who have been approved for placement. Start up new client office for a defined period of time while the regular phlebotomist is recruited. Responsible for providing high quality phlebotomy service to patients and clients. Also, responsible to act as a coach, mentor, instructor, and resource person for new employees as well as providing a smooth start for new clients.

St. Mary Hospital Kankakee, IL

Phlebotomist Technician

12/2000 - 10/2010

Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles. Labeled blood vials with critical information like time of collection, date and patient name.

Maintained fully-stocked phlebotomy cart, carrier and station. Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.

Coordinated workflow based on stat, schedule, or outpatient needs. Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.

Verified collection orders and communicated discrepancies to nurses. Conducted various blood tests and updated results into paper and electronic charts.

Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.

Treated blood-related chronic disorders by performing therapeutic phlebotomy.

Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

Compiled and submitted data for demographic research. Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.

Upheld donor confidentiality throughout intake and collection process. Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique. Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Observed patient for unusual reactions or events to take appropriate action under established guidelines.

Prepared and packaged specimens for courier transport. Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures. Identified patients using proper procedures prior to specimen collection. Transported specimens following established protocol for temperature and light.

Experience

Processed client payments and collected appropriate billing information. Collected specimens for drug screens, paternity tests and alcohol tests. Kankakee Community College Kankakee, IL

High School Diploma

Kankakee Community College Kankakee, IL

High School Diploma

Education and Training

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