Customer Service Call Center

FRANCK STEVE EBE

TAKOUA

IT & TELECOMMUNICATIONS TECHNICIAN

D E T A I L S

ADDRESS

Douala

Cameroun

PHONE

+237-*********

EMAIL

***.******@*****.**

S K I L L S

Customer Relations

Computer Skills

Call Center

Computer Networking

Computer Hardware

web development

H O B B I E S

Football, Hi-tech

L A N G U A G E S

French

English

P R O F I L E

Innovative Technician with a proven track record of identifying performance issues and making updates to achieve optimal performance. Accustomed to handling IT support, managing IT projects, and supporting various engineering departments with IT tools and applications.

E M P L O Y M E N T H I S T O R Y

Field Intervention Staff, NEXTTEL CAMEROUN Douala

Jan 2019 — Present

• Worked to motivate and support all creative staff, resulting in excellent workflow and productivity.

12/24 single mode fiber optic welding

Cabling and ODF routers, fault detection

Investigation and connection of private companies to the Nexttel network Customer Technical assistant, Intelcia Cameroun Douala Feb 2018 — Aug 2018

• Brought forth excellent customer service skills and a committment to customer satisfaction.

• Worked to achieve high customer satisfaction rates by providing optimal customer service and creative tattoo work.

Troubleshooting for SFR customers (FTTH)

Use of several ticket opening and troubleshooting tools NOC Assistant, MTN Cameroon Douala

Aug 2016 — Feb 2017

Maintained optimal network performance by performing network monitoring and analysis.

Reporting with the Fast tool

E D U C A T I O N

Bachelor, National Polytechnic School of Yaoundé Yaoundé Oct 2010 — Jun 2013

Graduated with Honors

Scientific Baccalaureate, Orchidée college Douala Sep 2008 — Jun 2009

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