Administrative Assistant Customer Service

Snellville, GA *****

Rama Verma Cell: 470-***-****

*************@*****.***

CAREER OBJECTIVE

Information Technology Professional skilled in programming pursuing cyber security+ exam. Numerous years

of advanced customer service experience. Technology passionate who is dedicated to contributing to the team.

SKILLS

● Programming Language- SQL, PL/SQL, MS- Access, html, JavaScript

● Operating System – Linux, Windows,NT

● Testing – Penetration and Manual (SDLC and STLC)

● Cybersecurity – Kali Linux, Pal0-alto firewall,

● Oracle- Relational database, developer 2000

● Other-accounting, health and life insurance

EXPERIENCE & EDUCATION

Gwinnett Technical College

Computer Programming 2020 ● Working towards obtaining a certificate in Java

Gwinnett Technical College

Computer Information Systems 2016-2018 ● Obtained an Associate of Applied Science degree in Cyber

Security

Relevant coursework: cyber-attacks and defenses, IPS/IDS, Risk management and analysis, cisco

network(router, switches), Integration and Unit testing, waterfall and agile methodology

Pediatric Services of America

Administrative Assistant 2002-2004 ● Retrieved patient records and extracted explanations of benefits

from the Encore system for payment information.

● Extracted information from Medifax system to retrieve patient records

● Prepared medical claims and transmitted to Medicaid, Medicare, and insurance

● Handled and resolved billing disputes from patients and medical companies

Randstad(KMC Telecom)

Technical Assistant, Telecommunications Division 2000-2002 ● Developed Excel worksheet and

graphs that were implemented on company’s website to report on telecommunications related price,

minute, and usage metrics

● Created Access database and generated monthly reports on key metrics

● Ran ad-hoc queries for senior-level management

● Utilized an AS/400 program to generate customer accounts.

MEMBERSHIP of ACHIEVEMENT

● Member, Information Security

● Member, Women in Technology

● One time player of National Cyber League (single player and team player)

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