SAP/ERP Director - Program Manager - Project Manager

Gary J. Heller

*********@*****.*** 704-***-**** Norwalk, CT 06850

SAP/ERP Director – Program Manager – Project Manager

Information Technology Executive delivering global business transformation solutions with superior performance and business results. Senior Manager with over 30 years of leadership experience in food & beverage, chemicals, automotive, consumer products and manufacturing industries. Program / Project manager driving large-scale SAP global business transformation programs. Full life cycle experience in SAP projects from Requirements Gathering to Post Go Live support activities. Known for building high-performance teams, strong functional expertise and overall solution architect. Strong interpersonal communication and problem-solving skills.

Areas of Expertise

SAP Program / Project Management Business Solution Architect SAP Supply Chain Organizational Change Management

Application Solutions

SAP ECC 6.0, HANA HighJump (Koerber) WMS Cloud SaaS Transportation / Warehouse Optimization (AutoO2)

Harford Control Limited (Quality) Markem-imaje (Pallet Label Printing & Applying) GT/Nexus (Container Shipping)

Project Management / Teams Tools

Planview SharePoint Box Quip Zoom Microsoft Office / Teams

Professional Experience

Diageo – Norwalk, CT. January 2017 to September 2022

SAP / Supply Chain Senior Project Manager - Consultant

Senior Project Manager at a leading alcoholic beverage company managing multiple SAP ECC6/Supply Chain projects. Responsibilities include: Project financials, project planning, resource allocation, timelines, quality assurance reviews, issue management, risks mitigation, supplier selection and management, contracts, management reporting, Steering Committee presentations, and off-shore team management.

•Managed the implementations of HighJump’s Warehouse Management Cloud SaaS solution, Markem-imaje pallet label printing and applying, and integration with SAP ECC6 at two separate plants in Canada.

•Managed the installation of cabling, switches, firewalls, technical infrastructure (servers), Wi-Fi infrastructure and networks, and security for two new warehouses.

•Managed the implementation of SAP ECC6, Harford (Quality), and technical infrastructure deployment at a new distillery in the US.

DELTA FAUCET – Indianapolis, IN. April 2016 to December 2016

Business Solutions Manger

Business Solutions Manager for supply chain applications at a leading consumer goods manufacturer (Implementing SAP HANA supply chain solution).

•Led team of 10 employees and consultants from project initiation through requirements and initial design.

•Evaluated SAP/HANA versions 1511 and 1610 functionality and capabilities (Recommended 1610).

•Provided supply chain best practiced solutions, recommendations to executive leadership, managed the planning to produce team on key company initiative.

DELOITTE CONSULTING, LLP – Charlotte, NC. August 2010 to March 2016

SAP Senior Manager

Project manager for a SAP ECC 6.0 global implementation at a leading beverage manufacturing client, and SAP upgrade (6 core SAP applications including regression testing 11 SAP and non-SAP systems) at a high-technology manufacturing client.

•Led team 30 consultants and 70 client personnel from requirements through hypercare located in multiple locations and countries.

•Project Manager for a SAP REX field sales mobile solution that increased customer orders and satisfaction by providing marketing, order history and creation, pricing, contact information, and sales literature to a reps IPad.

•Managed both on shore and offshore resources from multiple organizations for development, functional design, and IT Infrastructure.

•Managed project deliverables i.e. budget, resource requirements, issues, risks, MS project plans, quality assurance, and senior management reporting.

•Led pursuit in winning $30m SAP ECC full life cycle implementation for an international steel company.

IBM Global Business Services – Charlotte, NC. October 2008 - August 2010

SAP Senior Managing Consultant

Program manager for a SAP ECC global implementation at a leading IT manufacturing / services client, and SAP upgrade at a consumer goods manufacturing client.

•Established and managed Program Management Office (PMO) consisting of 200+ team members i.e. project cadence, development and management of project plans, status reporting, issue & risk management, resource management and allocation, and project scorecards and metric reporting.

•Responsible for client business transformation strategies, SAP solution architecture, best-of-breed application integration, and SAP consolidation long-range planning.

•Responsible for conducting SAP Supply Chain architecture project reviews i.e. conducted project interviews, identified project issues and risks and provided mitigation plans, developed project assessments and deliver report to senior management.

Hitachi Consulting– Charlotte, NC. March 2007 - October 2008

Director, SAP Services

Responsible for SAP Services for the southeast region i.e. Achieve revenue goal of $10m, staff planning and acquisition, pursuit and business development, and delivering SAP services.

•Project Manager / Solution Architect for a SAP full life cycle implementation at a international discrete and repetitive manufacturing company.

•Developed 5 year plan for east coast region i.e. markets, methodology, skills sets and staffing, pricing, and tools.

•Responsible for SAP Supply Chain configuration and development of highly complex handling unit warehouse solution.

Siemens Business Services – Charlotte, NC. August 2005 - March 2007

SAP Program Director, SAP Services

Responsible for SAP Services for the east coast region i.e. Achieve revenue goal of $10m, staff planning and acquisition, pursuit and business development, and delivering SAP services.

•Project manager for a SAP U.S. implementation utilizing a German automotive SAP template at a leading automotive parts manufacturing client.

•Responsible for developing an on shore / off shore implementation model for development and functional design, and SAP Basis support

•Responsible for developing a spare parts dealer network SAP global solution.

Computer Science Corporation (CSC) – Charlotte, NC. June1996 - August 2005

Partner, SAP Practice

Overall Responsible for SAP Services i.e. Practice strategy and internal programs, achieve revenue goal of $20m, staff planning and acquisition, pursuit and business development, and delivering SAP services.

•Responsible for developing SAP Supply Chain Community to a staff of 50 consultants including 4 Principle direct reports.

•Project manager for 7 SAP full life cycle implementations in the chemicals, consumer goods, telecommunications, food and beverage industries.

•Responsible for transportation railcar leasing solution that included 4 service centers, 23 mini-mobile locations, and international suppliers and customers.

Additional Professional Experience

•Price Waterhouse, Mgr.; Parker Brothers, Applications Development Mgr.; Boeing Computer Services, Programmer/Analyst

Education / Certification

B.S., Computer Science – University of Wisconsin – La Crosse, WI.

APICS Certification & Project Management Professional (PMP) Education

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