Support Representative Freight Associate

Michael J. Whiting

*Haines Street

Nashua, NH ***60

Cell: 508-***-****

Email: ***************@*****.***

Summary of Skills

• Windows, XP, Vista, Windows 7 & 8, MAC IOS, Windows NT, Ubuntu Linux, Unix, Windows Server 2003, 2012, Exchange Server 2007, Active Directory, Citrix Systems, SCCM. •Network Printers, Scanners, Copiers, All-in-ones, Hard drives, External Hard drives, Motherboards, Memory, Video cards, & other Peripheral devices. TCP/IP & WAN Configuration & setup, Routers, Sonic walls, Network Switch boxes, Server builds & moves.

• Microsoft Office Excel, Word, PowerPoint, Access, Outlook, Visio, One Note, InfoPath, SharePoint, Groove, Corel Quattro Pro, Lotus Notes, Goldmine, Google Docs, WebEx.

• Accounting Software Peachtree, QuickBooks.

• Desktop Publishing and Multimedia Applications, MS Publisher, Photoshop 5.0 & 6.0, Adobe Illustrator, Adobe acrobat X, Adobe Premiere, QuickTime, Real Player, Windows Media Player, Zune Player, I tunes.

• SAP, CRM at M/a-com, HTML, Perl, C++, CSS. Remedy ticketing software, People soft S3 ticketing, Team viewer. Remote Assistance, Go to assist, Norton Ghost reimaging, Clonezilla, Malware Bytes, Spybot, ITIL Version 2 certification

• Browsers: Microsoft Internet Explorer, Google Chrome, Mozilla Firefox, Safari.

Web Design Microsoft FrontPage98, 2000, 2003, Word Press, Dreamweaver CS4, 5, PHP.

• Ability to copy software, music, movies, pictures to DVD or CD, Copy MP3 to devices, IPods, jump drives, cell phones, & SD cards.

Additional Skills

• Blueprint interpretation, Wire bonding, SMT, Mechanical & Electrical assembly, Software Tester, License for Electric Industrial Trucks, Experience with general Construction Projects, Sheet rock, Drywall, Plastering, Siding, Roofing, and Landscaping, Power Tools, Mowers, Trimmers, Fork and lift trucks.• Home Depot Freight Associate Nashua, NH. Feb. 2013 – April 2014

Current TJ Deli & Catering Nashua, NH. April. 2014- Current - Delivery Driver

Work Experience

Microtech Staffing Group- . April 2015 -June 2015

Nashua, NH

•Hardware / Desktop & POS setup Test Engineer Infor

Windows 7 base setups & testing of equipment to be shipped out to restaurants nationwide. Install of office 2010 standard on office PC, SQL 2008 both systems, Windows server 2003 configuration and setup. POS systems configured and calibrated. Reimaging of hard drives if needed on all systems. KDS hard drives configured with UNIX codes. Network testing of all equipment, and switch boxes.

Barrister Global Services. August 2010- Present Contractor Hammond, LA

•Technical Support Representative

Employees holding this position are responsible for handling technical support requests generated by corporate & residential customers primarily focusing on hardware & printer issues, such as motherboard replacement, all in one printer replacement & configuration, Network printer configuration & replacement, primarily HP products. We receive work orders via email, of the issue & the locations.

CompuCom June. 2007 – May. 2010 April 2012 – May 2012 Contract Job with State Farm

Tewksbury, Massachusetts, Nashua, New Hampshire (work from home)

• Tier 1 Tech analyst, & software engineering: Deutsche Bank & Booze Allen, State Farm • Technical Support of Deutsche Bank worldwide & State Farm Insurance. Provide excellent customer service & daily Support worldwide to users troubleshooting issues via phone & email. Network printers, print mapping, drive mapping, Installation of Application programs, general requests & access rights, configuration & setup of Lotus Notes and training support, MS Office, Adobe reader, & many other applications, & other permission areas within the DB network. Provided support of over 10,000 applications worldwide.

• Experience supporting: Windows (NT- 2000-XP, 7), MS Office, Microsoft Outlook, Lotus Notes, Blackberry, Remote VPN Connectivity, VOIP, PC Hardware and Peripherals Knowledge, Networking fundamentals & Active Directory experience, setup of WLAN. Microsoft knowledge base & knowledge & use of DOS command daily, on usersPC's.Windows7 Deployment, manual & Network.

Atos (Native Staffing) December 2011- March 2012 Contract Job with Citizens Bank Riverside, Rhode Island •IT Surveyor for Citizens Banks.

Gathered information about each branch & enter info into a word doc. Take pictures of the infrastructure, for upcoming upgrades. Created a floor plan with MS Visio, on the layout of each building, transferred info to a folder on servers, for Citizen RBS in Riverside, RI corporate office. Providedmaintenance assistance with new servers in each individual office.

Rabcom (Comcast) July.2011 – January 2012 Contract Job Comcast Plymouth, Massachusetts

• Technician performing sales, audits and installations of Comcast cable products, door to door sales of cable, internet, & phone services, throughout New England. RAB Communications has a dedicated staff of Quality control, analysts, project managers, network engineers & hardware technicians for short & long term requirements.

(CIS) Sports Group (Commonwealth internet services) Mar. 1998 - Present

Lowell, Massachusetts

• Marketing & Advertising, Lead Generation, Customer Service & Sales.

• Advertising of local & area businesses on Company Web sites, local newspapers,& Social media.

Selling Advertising space on company owned web sites. Generating leads for customers by telephone and e-mail.

• Design and update websites using Microsoft FrontPage, & Dreamweaver for company websites, & banner ads. HTML tags and plain text provided in forms. Provide Links from company web sites. Basic IT and general maintenance to pc’s and servers. Updating of antivirus software, & performing quick scans. & run malware bytes Software application updates & installs, as well as updates.

Education Middlesex Community College 1996 Business Administration, & Accounting

Merrimack Valley Skills Training Center Lowell, Massachusetts 1999 PC Applications Program.

Computer Learning Center Lowell Mass Network +, Novell Netware Certification, Getronics Virtual University, Stars Program(CompuCom) Microsoft Virtual Academy, Network Plus, IBM Management, lotus notes, Windows 7, 8

Certificates

Microsoft Applications Certification Computer Learning Center

Boston Bartenders Tips Certification

Wachusett Mountain Instructors Training Course Certification (PSIA)

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