Data Entry Service Representative
Resume:
R O C H E L L E K E Y
**********@*****.***
P.O. Box 48356,
Oak Park, MI 48237
PROFESSIONAL SUMMARY
Seeking a position with a company that will allow me to utilize my communication, organizational, andproblem-solving skills.
SKILLS
Customer service Problem-solving
Coordination Training
Multi-line telephone operations Opening and closing accounts Data entry Processing payroll
EXPERIENCE
Delivery Driver, ProMed Delivery Inc, Feb 2018 Mar 2020, Royal Oak, MI Loaded and unloaded vehicle, delivered packages to customers' doors and collected payments upon delivery.
Tracked and maintained records for mileage, fuel usage and delivery instructions. Scanned confirmation of delivery to recipient client. Dispatcher, Secured Transport LLC., Jun 2014 Feb 2018, Tupelo, MS Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support.
Updated database and dispatch logs daily.
Scheduled shipments and communicated with customers on current shipment status. Coordinated service and schedules based on personnel location and availability. Assembly Line Worker, F C A Group Chrysler, May 2014 May 2017, Detroit, MI Operated equipment in line with manufacturer instructions and safety requirements. Set up and performed hand and automatic assembly operations on components, sub-assemblies and assemblies.
Sorted and placed materials on racks and shelves according to predetermined sequences.
Laid out materials and tools to verify parts availability and streamline assembly process.
Driver, Voith Group, Jul 2011 Sep 2014, Warren, MI Loaded and unloaded vehicle to safely transport daily deliveries Performed routine vehicle upkeep and notified supervisors of advanced repair needs. Completed assigned tasks on schedule.
Secured loads according to proper procedures and safety measures. RK
Jun 2003
Quality Control Inspector, Infala Roof System, Sep 2011 May 2013, Warren, MI Located defects in products and processes, recording evidence and recommending remedial action.
Supported compliance with company-wide quality initiatives. Established final inspection procedure and matched job specifications. Completed quality control and inspection sheets against ISO standards for maximum benefit.
Customer Service Representative, Credit Acceptance Corporation, Sep 2007 Jun 2010, Southfield, MI
Contact customers regarding past due collection account Receive telephone call from customers attempting to settle past due account Acquired excellent problem-solving skills.
Answered inbound calls to greet and assist customers with various needs and questions.
Child Care Provider, Golden Key Child Care, May 2002 Mar 2008, Detroit, MI Responsible for organizing and implementing creative activities Successfully managed and trained five workers
Kept records of children's daily log in sheet, setting appointments, and bookkeeping. Followed licensing guidelines and standards to optimize daily childcare. Kept accurate records of attendance, behavior and challenges in alignment with regulatory standards.
Organized age-appropriate activities to promote play, movement and development. EDUCATION
Associate, Liberal Arts
Wayne County Community College Detroit, MI
ADDITIONAL INFORMATION
REFFERNCES AVAILABLE UPON REQUEST
LANGUAGES
english, Advanced
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