Computer Operator Operations Technician
Resume:
Derry, N.H. *****
Home Phone: 603-***-****
Cell Phone: 617-***-****
*********@**.***
David Whelton
Experience 2018 – Present Ranstad Corporation
DCO IT Asset Management Logistics – JPCM Account
Responsible for IT asset management lifecycle at J.P.Morgan
Chase account. Handle all logistics for IT assets and parts. Oversee
All asset destructions including hard drive and other media. Maintain
Various systems of record for IT assets and asset destructions,
2016 - 2017 Insight Global Corporation Atlanta, Ga.
Mainframe Automation Analyst – HP Account
Part of a team responsible for reviewing 12 million lines
of REXX code and OPS/MVS rules with a goal of updating
all alerts to a new standard format and correcting any errors.
Secondary goals included consolidating a base set of code,
and identifying any obsolete code.
2007 – 2012 State Street Corporation Quincy, Ma.
Assistant Vice President – Tools and Asset Management Team
Responsible for maintaining the Argis asset application software. Creating reports from the asset database. Loading new assets from vendor feeds. Bulk updating asset changes into the asset database. Creating the monthly TLCMz reports from the mainframes. Supporting the PS’Soft software for software compliance reports.
2006 – 2007 IBM Global Services Boston, Ma.
Project Manager – IBT account
Responsible for monitoring and reporting on level 3 Request for Service (all RFS not covered by the account contract).
Level 3 project reports included projected hours to actual hours, project health dashboard, and hours claimed as ad-hoc.
Monitoring included handing off the RFS to IBM fulfiller teams, working with the fulfiller teams to mitigate any issues with the customer, or the request. Closing out the request upon completion.
2003 – 2006 IBM Global Services Boston, Ma.
IT Asset Manager – John Hancock/Manulife account
Responsible for maintaining the desktop, laptop, and printer inventory in the Argis asset tool. Additional responsibilities included support and maintenance for Visionael (network configuration software). Update and maintenance of the customer HelpNow/ManageNow ID’s. Preparation and presentation of the Monthly Management Review.
2001 – 2003 John Hancock Boston, Ma.
Manager Visionael Team
Managed the project to introduce Visional to John Hancock. Visionael is Unix based software used to maintain accurate configuration data about IT networks.
Managed the Visionael support team. Responsibilities included product support and upgrade. Maintenance of the device library and maintenance of the ID’s and permissions.
1996– 2001 John Hancock Boston, Ma.
Tivoli Support Technician
Responsibilities included Tivoli product support and upgrade. Creation of monitoring packages for Unix and Intel servers. Develop automated responses and escalations for the distributed computing environment.
Creating PERL and BASH scripts to take corrective action on UNIX and Windows platforms.
Additional responsibilities included marinating the Tivoli Enterprise Console (TEC) and the associated rulebase.
Worked with Network and Mainframe teams to tie in alerts from those environments into the Tivoli Enterprise Console.
1987– 1996 John Hancock Boston, Ma.
MVS Automated Operations Technician
Responsibilities included OPS/MVS product support and upgrade.
Creation of monitoring for all MVS LPAR. Automated many MVS processes including IPL, and automated start, stop and recovery of IMS and CICS.
Creating REXX scripts to carry out corrective actions.
Member of the team to introduce MVS automation to John Hancock.
Project included initial product research. Development of an RFI. Product evaluation and product recommendation.
1982– 1987 John Hancock Boston, Ma.
MVS Job Scheduler
Responsibilities included monitoring and maintaining the nightly MVS batch cycle. Ensuring the batch cycle runs on time and accurately. Fixing any jobs that abend or fail (JCL). Recovering any on-line systems that abend or fail (IMS, CICS).
1979– 1982 John Hancock Boston, Ma.
Computer Operator
Responsibilities included running the nightly MVS batch cycle, mounting tapes, printing batch cycle output, and initial program load when needed for updates or fixes.
1977– 1978 First National Bank Boston Boston, Ma.
Finance Factoring Clerk
Responsible for accounts receivable order processing.
Programming Languages
Basic, Rexx, JCL, COBOL, Perl, Baroq
Operating Systems
MVS, VM, Unix, AIX, Windows, DOS
Software
OPS/MVS, Netview (mainframe), Tivoli (TEC, DM, SD, LFA), Visionael, Argis, Access.
Education
2014-2015 Perl 5, Access 2000, Visual Basic 6.0
1972–1976 Wakefield High school Wakefield, Ma.
Contact this candidate