Technologist Support Manager
Resume:
Jennifer (Soltys) DeLeon
Hackensack, NJ
Medical professional, extremely customer focused and quality driven, with over 25 years experience.
My time spent in the medical diagnostics industry has provided me with a unique, global perspective of company standards.
Proven track record of building a strong, unified team of engineers and applications specialists. I've been able to accomplish this goal with an open communication style, setting realistic individual goals as well as team goals, Initiatives for success, and, most importantly, delivering quality patient results while adhering to company policies/mission statements.
Specialized in strategic mentoring. Focus on building an individual's interests and strengths, to realize full potential.
Industry experience includes managing a team of Engineers, ensuring a positive customer experience, timely and thorough response to service issues/any company questions.
I began my career as a Medical Technologist, transitioning to roles such as Technical Liaison for clinical trials of new assay submissions, Applications Specialist training customers, and NE Region Support Manager managing a team of engineers for major medical device companies.
Each role has offered the opportunity to navigate different departments within each company; small companies or large corporations have been instrumental in continued success.
Seeking a new endeavor in which a beneficial data exchange among team members, colleagues, and customers/patients is the focus with combined defined goals.
Experience includes managing a team of Engineers, customer expectations, and budgetary guidelines.
Integrating teams after merger; identify strengths, weaknesses, overlap. Mindfully unite teams for positive outcomes.
During a variety of roles in my career, and a short health hiatus, my personal statement is:
"When we achieve our individual goals, together we can achieve and supercede common company goals."
Jennifer De Leon
Hackensack, NJ
******************@*****.***
Work Experience:
Regional Field Support Manager, Bio-Rad Laboratories, Inc April 2001 to July 2018
•Ensure complete satisfaction of overall customer experience: installation, correlations, training requirements
•Oversee team of 20 plus Engineers and Applications Specialists
•Recommend promotions and salary increases based on performance
•Recruit, interview, and hire well qualified candidates
• Participate in Internal/External audits
•Develop/Moderate National Service Meeting class sessions
•Manage service for trade show assistance; set up/tear down: AACC, AABB, ASM, et al.
•Previous role: Technical Representative III Bio-Rad Laboratories, Inc (April 2001-August 2007)
Fujirebio/Scimedx, Technical Liaison/QC Supervisor, July 1998 to April 2001
●Liaison between parent company and OEM for new assay validation
●Clinical Trial data capture/ analysis
●QC/TS Supervisor
Medical Technologist, Laboratory Corportaion of America, April 1995 to July 1998
Patient testing, interpret results, maintain QC records: Immunology Department
Generalist, Per Diem, Summit Medical Group, 2005-2007
Education
Bachelor of Arts in Biology, Rutgers, The State University of New Jersey 1995
Skills: 20 plus years experience in the floral industry: high end events
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