Personal Assistant Service Representative

Dyamond Herndon

****************@*****.*** 540-***-**** Culpeper, VA 22701

EXPERIENCE

Personal Assistant - Carrie Swaine 2022- Current

Scribe America, Culpeper Va 22701 Medical Scribe

●Completed course and received certificate.

Taft Services, Culpeper Va 22701 Customer Service Representative

November 2021- December 2021

●Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service

●Remained calm and professional in stressful circumstances and effectively diffused tense situations.

●Demonstrated excellent communication skills in resolving product and consumer complaints.

●Educated customers on special pricing opportunities and company offerings.

Target, Culpeper Va 22701 Merchandise Fulfillment

October 2021 - November 2021

●Grocery and Regular merchandise fulfillment.

●I worked hard to learn required tasks quickly to maximize performance.

●Processed and retrieved customer special orders.

●Addressed customer needs, responding to specific requests

●Rotated through a series of different stations based on team needs.

Lidl, Culpeper Va 22701 Associate

July 2021 - September 2021

●I help customers while also being a cashier and stocker.

●My schedule changes but I am also a closing cashier.

●Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

●Greeted customers and responded to international requests.

●Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.

Walmart, Culpeper Va 22701— Asset Protection Host

November 2019 - March 2021

●Greeting Customers

●Special Operations capabilities

●CAE Applications

●Problem Solving

●Store Appearance

●Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation

●Notified security of suspected theft and provided descriptions of individuals and items stolen to help control store losses.

Mcdonalds, Culpeper Va 22701 Team member

September 2019 - November 2019

●Assisting customers while taking orders, ensuring customers needs while also maintaining a smile.

●Redeemed coupons and cross-sold products to maintain customer satisfaction levels.

●Refilled and rotated items on shelves to maintain well-stocked inventory.

●Maintained cleanliness and presentation of the stock room and production floor.

EDUCATION

Eastern View High School, Culpeper Va 22701 Diploma

August 2017 - May 2021

Germanna Community College, Culpeper Va 22701 (SOME)

December 2017- May 2018

SKILLS

Customer Service

Hostess

Cash Handling

Cleaning Experience

Restaurant Experience

Typing

Sales

English

Cashiering

Front Desk

Serving Experience

Food safety

Retail sales

Food service

Food production

Communicating over the phone

Multitasking

Pulling up customer accounts

Freeze Policy

Cancellations

Credit card payment processing

Stockroom procedures

Call Center Operations

High-energy attitude

Inbound and Outbound Calling

Problem solving

LANGUAGES

English.

Some spanish

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