Service Agent Lab Assistant

Lumko Mbedla

*** *********** **. ***** • Cape Town, • 060******* • ************@*****.***

Summary

I am proactive and a self-starter. I am an enthusiastic and motivated person. I commit myself to each new task, I see challenges not as stumbling blocks but rather as steppingstones to personal and professional growth. Knowledgeable and dedicated customer service professional with extensive experience in CSA industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

Experience

January 2021–December 2021

Amazon CPT• Customer service Agent

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concern.

Offered advice and assistance to customers, paying attention to special needs or wants.

June 2022–November2022

Cape peninsula University of Technology lab assistant December 2021–January2022

Superspar • packer and cashier

Education

Hoërskool Linkside High School: National Senior Certificate, Grade 12 (obtained 2020)

Communication

Excellent written and verbal communication skills. Proficient in English, Afrikaans and IsiXhosa.

Confident, articulate, and professional speaking ability

Professional Attitude and Appearance

Dealing with office politics and confidentiality

Skills

Interpersonal & Intrapersonal.

Teamwork and creativity

computer literacy and proficient in Microsoft word and excel

critical thinking and adaptability.

References

Ben Wanana (Team Manager) 061*******

CPUT lab assistant: Sivuyise Maduna (supervisor) 066*******

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