Data Capturer Customer Service
Resume:
COVER LETTER
Cover letter to my future Employer.
Dear Sir,
Having worked within the industry for over 7 years of experience, I have developed a wide range of skills that would meet, and exceed the expectations for the role. During my career, I have had many achievements, including Full Stack Web Development, in which I am still pursuing and also completed a scholarship in counselling. I am currently unemployed and would relish the opportunity to immediately bring this level of success to your company. If you would like to get in touch to discuss my application and to arrange an interview, you can contact me via cell :083******* or email at ***************@*****.*** .
I look forward to hearing from you soon.
Sincerely,
Kim Davids
Kim Davids
***************@*****.***
I.D Number :940**********
Mobile : 083*******
20 Wicht Court, Grindal Avenue, Lavender Hill, 7945
Cape Town, South Africa
OBJECTIVE
To continue my career with an organization that will utilize my MANAGEMENT, SUPERVISION & ADMINISTRATIVE skills to benefit mutual growth and success.
ACADEMIC DETAILS
Degree/Course
Institution
Year of Passing
Percentage / Grade
Diploma in Web development
Shaw Academy
Pursuing
88
WORK EXPERIENCE
Organization
Designation
Duration
Catwalk Cosmetics Laboratory
General worker /industrial machine operator (cosmetics)
12-05-2014 to 30-11-2015
Role
●All rounder and qualified industrial machine operator, I assisted with all types of products for local and international brands body hand and nail products from filling products to labelling and alot of attention to detail I can run production lines and teams when supervisor or teamleaders are not present.
Organization
Designation
Duration
Anthony Richard's and associates
Debt collector
13-07-2015 to 29-04-2016
Role
●The role that I had at the company was to collect on behalf of the company owing, admin duties are given, setting up payment arrangements for customers who are behind with payment setting up debt orders if they don't want to make cash payments at the store.
Organization
Designation
Duration
Sell direct marketing
Sales agent/Retentions agent
29-07-2016 to 10-05-2017
Role
●Role in the company was to assist with first line contracts and upgrades also include working in teams to reach team targets and individually, admin duties including ad hoc payments and also from time to time fill in for reception when they were booked off admin duties, updating spread sheets, contact stores for stock and sending customers to the correct places.
Organization
Designation
Duration
MSA CONSULTING
Debt review agent
05-07-2017 to 31-10-2017
Role
●The role I played at the organization which was a 3 month fixed contract, my duties as follows was to send and receive important documents from creditors and liaison with client and customer in order to make arrangements to pay via debt order or via cash payment, worked with 17.1 and 17.2 documentation and making sure the clients creditors get paid on time, also making sure clients are happy with no extra stress, it was temp and fixed so it was just a 3 month contract to stand in for another colleague. I was not permanent.
Organization
Designation
Duration
Capita
Senior customer service advisor
05-06-2018 to 12-02-2019
Role
●First line customer service was main important role because you are first line of contact you need to make sure you listen, understand and try and solve it at first hand, that would be all adhoc duties taking payments for over due accounts updating customer details passing customers through to the correct department if you are not able to solve it because tools are limited but you need to put your best foot forward to make sure the customer stays happy empathy and being sympathetic towards an enquiry helps alot with understanding the problem at hand. Trouble shooting apps for customers, making sure you do send the customer to the correct places for upgrades if they do not wish to do it via the phone.
Organization
Designation
Duration
Syntell ( Pty) Ltd
Data capturer/General administrator
12-11-2019 to 26-02-2021
Role
●The role I played at the organization was to be the best data capturer/General administrator /printing lady-all forms of admin duties from stock taking, making copies, fax scan work on spreadsheet s where by I had to update everyday, lead a small team in the printing department, make sure that all important traffic documents are up to date aswell, printing labels for court roles, printing summons, warrants from fines when done captured warrant executions updates and judgment updates.
Organization
Designation
Duration
Shaw Academy
Student guidance manager
01-05-2021 to 24-05-2021
Role
●The role I had to do was to make sure the students that do online e-learning assist them with setting up schedules so that are able to study at there own pace on there own time, admin duties included updates on spreadsheets, I motivated students to follow there goals and achievements and to complete their studies. Assisting with payments and updating all systems.
Organization
Designation
Duration
Thusano Group Western Cape Pty
Ltd
Finance and contracts assistant
01-09-2021 to 30-09-2021
Role
●The role in which I worked at the company was all forms of administrative duties which was adhered to filing, scanning, emailing etc, liaise with private financial houses/institutions in regards to providing capital for equipment in telecommunications, I worked in finance and contracts. I assisted with updating spreadsheets daily for directors to making sure all client details on company systems are correct and not incorrect setting up contracts and equipment that goes with the contracts. .
FIELD OF INTEREST
●Arts and crafts
●Programming and coding
●Music
●I love learning more with what ever job I did
●Completing my studies
SKILLS
●Microsoft office
●Microsoft PowerPoint
●Microsoft outlook
●Microsoft excel
●Microsoft Word
STRENGTHS & HOBBIES
●Accuracy
●Excellent customer service
●Problem solving
●Working on my own
●Always a good teamplayer
●Baking
●Cooking
●Singing and break dancing /swimming
●Writing poetry
●Reading
REFERENCE
Fadniah Daniels
Manager/Teamleader Syntell Pty Ltd ********@*****.*** 071-***-****
Donovan Carelse
Training and development trainer
Capita
********.*******@******.*** 081*******
DECLARATION
I hereby declare that all the details furnished above are true to the best of my knowledge and belief
Date : 31-10-2022
Place : Cape Town
(Kim Davids )
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