Officer Assistant Test Engineer

Yahya N. Darboe Phone +1-240-***-****

** ******** **

Gaithersburg, MD 20879

******@*****.***

Work Experience:

Leigh Direct, LLC Silver Spring, Maryland May 2009 to June 2022 Position: Business Manager

I manage the day-to-day operations Leigh Direct, LLC money transfer business

I make sure customer transactions are taken and transmitted accurately and promptly

I make sure that any customer issues are addressed with diligence and professionally

I work closely with web app vendor to make sure of the smooth operations of the company

I make sure that the agent office in The Gambia executes in a manner expected of our customers in the USA and locally

I managed officer assistant and several agents in the company

Compliance Officer responsible for both State and Federal regulations

Responsible for implementing OFAC, BSA, AML and FinCEN regulations within the company

Expand business opportunities where possible on a global scale

Ran monthly and quarterly reports for business analysis of business trends and fundamentals

Conducted marketing programs and promotions based on data trends from customer activities Verizon Broadband Services Reston, Virginia May 2007 to March 2009 Position: Software Test Engineer

I work with a team of other test engineers to test and maintain Verizon Broadband home and small business Networking equipment

I routinely upgrade the firmware of these equipment with software that the vendors provide

I work with the software development team to make sure the bugs get fixed

I participate in meetings and conference calls to determine product readiness status

I provide mentoring to some of the other team members

I create and maintain technical documentation of test cases and lab procedures Greenberg Quinlan Rosner Research Washington, DC February 2006 to May 2007 Position: Systems Administrator

I manage the day-to-day support of all the company's information systems including servers, desktops, Smartphones, and laptops etc.

Desktop support includes Mac computer installations and troubleshooting

I am involved in many things the company ranging from new user setup, email administration, enterprise administration, and user training

I recommend and implement productivity tools for staff corporate-wide

I provide support both desk-side, email, and over the phone Microsoft Corporation Redmond, Washington August 2004 to December 2006 Position: Software Test Engineer

I run daily tests on new driver bits for TCP/IP offload network adapters on various operating system platforms

Continually install or update server to the latest version of windows operating system

I work with the other engineers to implement lab standards and procedures

Help maintain the servers and clients in the lab (hardware and software)

Writing up documentation for tests cases and lab procedures Microsoft Corporation Redmond, Washington September 2003 to July 2004 Position: Student Consultant Program Coordinator

Responsible for the day to day management of Microsoft Student Reps in almost 60 universities

Make sure all the student activity needs are fulfilled

Help implement marketing campaigns and events

Involved in the budgeting and tracking of all the program expenditures

Participate in decision making about different projects that are undertaken in the program

Update and maintain a couple of the program’s internet portals Microsoft Corporation Redmond, Washington March 2001 to August 2003 Position: Software Test Engineer

Part of a six team of engineers who run daily verification tests on different Microsoft Exchange Server versions on different operating system platforms. Including all product components

Run daily tests both manually and those tests that are automated

Collaborate with other engineers to implement lab standards and procedures

Help maintain the servers and clients in the lab in terms of both hardware and software maintenance DirectSource Global Purchasing Bellevue, Washington June 2000 to December 2000 Position: Help Desk Manager

Managed and supported of all the company's information systems including servers, desktops, and laptops

Managed employees, technical support team in my department

Administered Exchange server, enterprise domain administration, and user training.

Recommended and implemented productivity tools for staff which got deployed corporate-wide

Setup new phone lines and accounts on corporate AXXESS PBX phone system HealthTeam Northwest Bothell, Washington June 1998 to May 2000 Position: Network Administrator

Responsible for the installation, maintenance, and evaluation of corporate network systems including Windows NT, Netware, and IBM AS/400 system

Managed the Microsoft SNA servers that provided the connectivity from the PCs to the AS/400

Exchange/System Administrator, performed various System/Network Administration tasks

Managed several IT related projects including Y2K compliance of our systems and overall corporate network infrastructure

Provided both server, desktop, and user support

Provided support of the corporate Nortel Meridian PBX phone system Washington Mutual Bank Lynnwood, Washington October 1997 to June 1998 Position: Video Telephone Banking Network Administrator

Installed, maintained, and troubleshoot hardware/software components of the bank’s video conferencing network

Managed various vendor accounts ISDN lines, ISDN boards, Video conferencing boards, and independent software vendors

Provided support for IBM Mainframe host connectivity issues

Tested new software code for both hardware and software compatibility Wall Data Corporation Kirkland, Washington April 1996 to October 1997 Position: Technical Support Engineer

Provided Technical support for Wall Data’s line of IBM 3270, 5250, & Open Systems emulation software & hardware for Microsoft Windows, NT, Windows 95 & Macintosh operating systems

Provided support for several methods of connectivity interfaces between the LAN nodes and different legacy systems. These include several gateways like Netware SAA, Microsoft SNA Server

Technical expertise in PC platforms, host emulation, connectivity issues and networking technologies

Provided mentoring for new technicians

Promoted to second level engineer within a short period of the time Bellevue Community College Bellevue, Washington September 1995 to May 1996 Position: Technical Support Engineer

Provided general technical support to the staff and faculty on campus via both over the phone and in person

Handled support escalations requiring in person support

Supported installation and maintenance of software, hardware, computer peripherals, and telecommunications systems.

Education:

University of Baltimore, Baltimore, MD June 2007

Major: Masters in Public Administration

Bellevue Community College, Bellevue, Washington

Major: AA, Information Technology June 1996

I was on the Dean’s and President’s Lists and graduated with honors. Shepherd University, Shepherdstown, West Virginia

Major: BSc, Chemistry May 1991

Minor: Mathematics & Engineering

I tutored in both the mathematics and chemistry labs. References:

Available upon request

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