Customer Service Representative

George Hicks

Phone: 206-***-****

Email: ******.*******@*****.***

Objective: To obtain a position within a dynamic organization where I can maximize my customer service and labor experience, communication skills and my troubleshooting abilities as well as develop new skills to become a valued employee. Education:

Slidell High School Option 3 Program 2005-2006: Obtained G.E.D. Louisiana Tech 2006: Obtained one year credit of culinary arts Competencies: I am a highly motivated, organized and technologically savvy professional with 10 years of experience in customer service, warehouse work, project management and operations. I pride myself on my work ethic, flexibility, problem analysis & integrity--striving to consistently go beyond expectations of my employer to ensure satisfactory customer experience while maintaining a strong employee performance. Aside from my professional background, I also have a strong portfolio of advanced technology research and universal ware implementation.

Employment:

Allied Universal - Security

2019-2022

-Escorted vendors and clients to acquired location on workplace campus

-Insured high quality access control by monitoring every individual walking through the client workspace

-worked in conjunction with vendors and staff to promote and monitor corporate events Group 4 Security (G4S) - Security

2018-2019

-Monitored all client space

-Secured Safety Environment

-Observed and report all client incidents

Charlies Produce- General Laborer and Shipping 2017-2018

-Duties included assembling, addressing, stamping, coordinating, unloading/unpacking, verifying products, and recording incoming Merchandise.

-Picked, packed and transported orders in a timely manner

-Maintained inventory of shipping materials and supplies Security Industry Specialist Inc- Corporate Customer Service Security Specialist 2014-2017

-worked in conjunction with vendors and staff to promote and monitor corporate events

-Escorted vendors and clients to acquired location on workplace campus

-Insured high quality access control by monitoring every individual walking through the client workspace Walmart- Customer Service and ICS Support 2013-2014

-Picked, packed and transported orders in a timely manner

-Stocked up merchandise to the sales floor assisting customers

-Maintained record controls and stock counts

Layout Designer/Owner of Geo Productions LLC-Customer Service, 2012-Present

-Responsible for all aspects of original composed music leasing business including website lay out mock-up creation, coding (HTML, PHP, MySQL),

-application development and customization, search engine optimization and website upkeep.

-providing customer support including helping clients with purchased original composed scores and choosing an appropriate leasing plan if requested via PayPal customer service support. Terra Staffing- General Laborer and Customer Service 2010-2013

-Responsible for the transport, handling/set up and processing of merchandise for client

-Assisted managers in all areas of service, including: operations/sales & field support

-Oversaw the reception and distribution of all inventory order Pacific Market Research-- Customer Service representative 2007-2009

-Consulted with clients to determine special needs and promote products to fulfill their Requirements through outstanding service

-Oversaw the collection of delinquent accounts

-Expanded client base through sales expertise and exceptional customer service

-Evaluated customer activities through comprehensive understanding

-Marvel selected citizens towards beneficial timeshares via telephone

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