Customer Service Call Center
Resume:
Steve Carpenter
Hannibal, MO *****
*************@*****.***
Adaptable professional with 4+ years of experience and a proven knowledge of customer communications, customer needs assessment, and conflict resolution. Aiming to leverage my skills to successfully fill the Team member role at your company. Authorized to work in the US for any employer
Work Experience
Manpower Temp
General Mills - Hannibal, MO
October 2020 to September 2021
Production help of product
Sheet Metal Machinist
True mfg - Bowling Green, MO
March 2019 to April 2020
Fabrication of all parts required for the refrigeration units sold by the company CO1
Mo doc - Bowling Green, MO
April 2017 to October 2018
Safety and security for the inmates and the community Maintance Worker
Mcdonalds - DeKalb, IL
June 2015 to October 2016
Maintain outside property and inside cleanliness of building and equipment Education
High School Diploma
Waynesville senior high
August 1983
Skills
• Retired after 24 years of medical training
CREDENTIALS AND LICENSES
CO1 certificate
• Fabrication
• Customer Service Skills
• Manufacturing
• Military Experience
• Roofing
• Restaurant Experience
• Food Handling
• Mechanical knowledge
• Employee relations
• Guest services
• Customer service
• Patient monitoring
• Carpentry
• Sheet metal
• Management
• Leadership
• Supervising experience
• Leadership
• Supervising experience
• Microsoft Office
• Custodial experience
Military Service
Branch: Army
Service Country: United States
Rank: E4
February 1979 to August 1985
Medical support for our troops
Certifications and Licenses
CPR
February 2020 to February 2021
Assessments
Work Style: Reliability — Highly Proficient
June 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Verbal Communication — Proficient
June 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Customer Service — Completed
June 2020
Identifying and resolving common customer issues
Full results: Completed
Warehouse Associate — Expert
August 2020
Assesses the tendencies that are important for success in warehouse roles Full results: Expert
Security Guard Skills — Proficient
July 2020
Assessing risks, enforcing security standards, and handling complaints. Full results: Proficient
Customer focus & orientation — Proficient
December 2021
Responding to customer situations with sensitivity Full results: Proficient
Call center customer service — Familiar
December 2021
Demonstrating customer service skills in a call center setting Full results: Familiar
Work style: Reliability — Proficient
December 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Basic maintenance and repair — Completed
January 2022
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Completed
Mechanical knowledge — Completed
August 2021
Understanding and applying mechanical concepts and processes Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate